Dana Towell
Bradenton,FL
Summary
Motivated professional with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. I have a passion for working with people, marketing, and providing the best service I can. I love learning and am not afraid of a challenge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Associate/Marketing Coordinator
SRQ Wealth
Sarasota, FL
10.2022 - Current
- Provided superior customer service by responding promptly to client inquiries and requests.
- Collaborated with other departments to ensure client satisfaction.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Assisted in developing content for websites, blogs, and social media platforms.
- Organized events such as seminars, educational luncheons, promotional, and client-centered events.
- Proposed internal and external ideas and initiatives to help promote general awareness of company brand.
- Worked with creative teams to deliver productive marketing campaigns.
- Developed internal and external marketing communication and collateral pieces to support localized initiatives.
- Conducted competitive research and analysis to support strategic marketing initiatives.
- Collaborated with other departments to coordinate strategic marketing activities.
- Experience with CRM software such as Salesforce and digital marketing platforms such as Constant Contact and Adobe Acrobat.
Membership Coordinator
YMCA of Southwest Florida
Bradenton, FL
04.2022 - 07.2022
- Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
- Coached and mentored all employees to be engaging, pleasant and helpful to new and existing members, which improved service expectations.
- Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Membership Sales Associate
YMCA of Southwest Florida
Bradenton, FL
08.2019 - 03.2022
- Conducted tours of facility while establishing relationships and targeting prospective member goals and needs.
- Called, e-mailed and followed-up on leads generated by company marketing efforts.
- Participated in fairs, grand openings and other community and sponsorship events to promote organization.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Sales Associate
Hollister Co.
Sarasota, FL
11.2018 - 12.2018
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
Education
Bachelor of Arts - Political Science
Florida International University
Miami, FL12.2022
Associate of Arts - General Studies
State College of Florida, Manatee-Sarasota
Bradenton, FL12.2020
High School Diploma -
Braden River High School
Bradenton, FL05.2019
Skills
- Creative Problem Solving
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Prospect engagement
- Verbal and Written Communication
- Understanding Customer Needs
Certification
- Digital Marketing Science Certificate, University of South Florida Issued March 2024 · No Expiration Date Credential ID 98383248
- Email Marketing, Hubspot Academy Issued March 2024 · Expires April 2026 Credential ID 30eefa563c7a40509567420068159c
- Google Ads Search Certification, Skillshop (by Google) Issued March 2024 · Expires March 2025 Credential ID 0x1adfb938c7e44a14a09d4c7fd2d0d4dbdca0cc52d10a7b675dab7f7bbcdf136b
- Google Analytics Individual Certification, Skillshop (by Google) Issued March 2024 · Expires March 2025 Credential ID 0x43daaee9e2a4d20d4bd806fd796219950ac1ceff7f9b7603e169eed699aa68ef
- Business Ethics for Managers and Leaders LinkedIn Learning 2 Issued Apr 2022 · No Expiration Date Credential ID ATecbijdg9IbnQrbht_VwXS5pO8i
- Values and Ethics: Case Studies in Action. LinkedIn Learning 2 Issued Mar 2022 · No Expiration Date Credential ID AUWNsBHNwZNoMfebxcK9OibLuXD4
- Leadership Agility Florida International University Issued Dec 2021 · No Expiration Date
Timeline
Client Service Associate/Marketing Coordinator
SRQ Wealth
10.2022 - Current
Membership Coordinator
YMCA of Southwest Florida
04.2022 - 07.2022
Membership Sales Associate
YMCA of Southwest Florida
08.2019 - 03.2022
Sales Associate
Hollister Co.
11.2018 - 12.2018
Bachelor of Arts - Political Science
Florida International University
Associate of Arts - General Studies
State College of Florida, Manatee-Sarasota
High School Diploma -
Braden River High School
- Digital Marketing Science Certificate, University of South Florida Issued March 2024 · No Expiration Date Credential ID 98383248
- Email Marketing, Hubspot Academy Issued March 2024 · Expires April 2026 Credential ID 30eefa563c7a40509567420068159c
- Google Ads Search Certification, Skillshop (by Google) Issued March 2024 · Expires March 2025 Credential ID 0x1adfb938c7e44a14a09d4c7fd2d0d4dbdca0cc52d10a7b675dab7f7bbcdf136b
- Google Analytics Individual Certification, Skillshop (by Google) Issued March 2024 · Expires March 2025 Credential ID 0x43daaee9e2a4d20d4bd806fd796219950ac1ceff7f9b7603e169eed699aa68ef
- Business Ethics for Managers and Leaders LinkedIn Learning 2 Issued Apr 2022 · No Expiration Date Credential ID ATecbijdg9IbnQrbht_VwXS5pO8i
- Values and Ethics: Case Studies in Action. LinkedIn Learning 2 Issued Mar 2022 · No Expiration Date Credential ID AUWNsBHNwZNoMfebxcK9OibLuXD4
- Leadership Agility Florida International University Issued Dec 2021 · No Expiration Date
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