Brittany Espinoza
Monte Vista,Colorado
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I have with 5 years background in Marketing and over 10 years in customer service with core competencies include communication, organization and customer service as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
12
12
years of professional experience
Work History
Admissions and Marketing Coordinator
Colorado Veteran Community Living Centers at Homelake
Monte Vista, CO
01.2013 - 10.2021
- Answered phone calls, returned voicemails in a timely matter, responded to emails in a timely matter, enter admission data into Electronic Health Records, managed denial spread sheet, completed monthly time studies, designed documents for admissions, sent emails in regards to admissions, corresponded through email with potential admissions and admissions team, designed posters for marketing events and special visitors and organizations coming to facility, first point of contact for all Veterans or families of Veterans interested in admission into the CVCLC Homelake Domicililary Cottages or Nursing Home, explaining the admission process and admission requirements to families or veterans, compiling all necessary documents needed for admission process, hosting admission meeting to go over information for an approval or denial into facility, coordinating admission days, greet family and new resident on admission day, unpack and label clothing for admission, assisted families, nurses and business office with admission day paperwork, if veteran is denied I call the family/Veteran and explain the decision of a denial into the facility, able to de-escalate irate family members or veterans with PTSD, helped organize community events e.i Memorial Day events, Veterans Day programs, Annual Summerfest Events, and coordinate Veterans Organizations coming to volunteer or participate in Nursing Home Activities, collected all donations of money, clothing and gifts to facility, managed spread sheet of all donations and what specific amounts of money were restricted for, sent out thank you letters for donations, organized, compiled and completed necessary document for P4P (Pay for Performance) grant application for grant of up to $150,000 for Nusing Home facility, completed Veterans Trust Fund grant for Nusing Home facility, facility tours with governors and CDHS Director, organized the visits of governors and CDHS Directors
- Attended DAV, VFW, AL conventions for marketing purposes, Attended Health Fairs
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Answered general marketing department inquiries by email, phone and mail.
- Tracked and reported on marketing campaign responses.
- Planned and executed internal and external marketing events.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Proofread marketing documentation to check for spelling, grammar and syntax errors.
- Created professional business correspondence, spreadsheets and presentations.
- Maintained complete database of files, contacts and project materials.
- Researched, gathered and edited proposal materials.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Administrative Assistant
Colorado Veterans Community Living Centers, Homelake
Monte Vista, CO
03.2013 - 12.2013
- Marketing Purposes, helped with nursing home transportation to Dr
- Appointments, picked up new admissions from hospital, worked with Hospital discharge planners to arrange admissions from the hospital, called for PASSR info for new residents and other information needed for the admission process of a new resident, and a lot of customer service that involved employees, residents, residents family, donators to the facility, governors, senators, VA representatives and potential Residents or residents family members, help activities department with dealing black Jack, happy hour and other activities
- Answered phone calls, Assisted residents with paying rent, accepted rent checks from residents, typed checks for entertainment for residents and other facility bills, took notes for resident council and Occupants Benefit Fund meetings, helped Social Services with updating residents eye and dental records, assisted in the mail out of resident care plan meeting information to family of residents, helped activities with Bingo games, card games and other activities with residents, Helped Admissions and Marketing Director, Admission tours with new and potential residents, taken admission inquiries over the phone and in person with people interested in facility, mailed out admission packets to people that were interested in having a family member or themselves coming to Colorado State Veterans Center, coordinated Miss Merry Christmas and little Miss Merry Christmas picture with residents that appeared in the Valley Courier,
- Coordinated the Transportation and pick up of new resident with VA officer from Durango, called for PASSR info for new residents and other information needed for the admission process of a new resident, and a lot of customer service that involved employees, residents, residents family, donators to the facility and potential Residents or residents family members
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Maintained staff directory and company policy handbook for human resources department.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Handled client correspondence and tracked records to foster office efficiency.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Studio Manager, Photographer/Sales Associate
Pictureme Portrait Studio
Alamosa, CO
05.2011 - 09.2012
- Made photo package sales, Took Photos, Dealt with Customers, Made appointments, took inventory, made reminder calls, sales calls, weekly conference calls, made sales, called labs if there was a problem with delivery or pictures, met customers needs to the best of my ability.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Developed, marketed and sold full range of products and support services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Pharmacy Technician
Jacks Market Pharmacy
Monte Vista, CO
10.2009 - 07.2010
- Received Prescriptions, Ran them through computer system, called insurances,
- Prescriptions, Mixed oral solutions, Handed them out to customers, good customer service, used cash register, checked in inventory, restocked inventory, cleaned, refilled ink, labels for prescriptions
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Education
High School Diploma -
Byron Syring Delta Center
Skills
- Customer and Personal Service Communications and Media
- Clerical English Language
- Time Management Computers and Electronics
- Administration and Management Critical Thinking
- Social Perceptiveness
- Wholesale Ordering
- Answering and Routing Calls
- Information Documentation
- Resolving Customer Issues
- Resolving Complaints
- Customer Service
- Customer Account Management
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Correcting Discrepancies
Timeline
Administrative Assistant
Colorado Veterans Community Living Centers, Homelake
03.2013 - 12.2013
Admissions and Marketing Coordinator
Colorado Veteran Community Living Centers at Homelake
01.2013 - 10.2021
Studio Manager, Photographer/Sales Associate
Pictureme Portrait Studio
05.2011 - 09.2012
Pharmacy Technician
Jacks Market Pharmacy
10.2009 - 07.2010
High School Diploma -
Byron Syring Delta Center