Madeline Fain
Phoenix,AZ
Summary
Courteous and cordial with desire to penetrate new target markets while giving existing customers excellent support and service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Yuma/Tempe, AZ
08.2021 - 11.2023
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Addressed and resolved customer concerns to maintain brand loyalty.
Cashier
Chick-fil-A
Yuma, AZ
02.2020 - 08.2021
- Demonstrated how to use the point-of-sale system efficiently and accurately.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Created training materials, including checklists and procedural manuals, to help new cashiers learn quickly.
- Engaged in problem solving activities when conflicts arose between employees or customers.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ05-2025
Some College (No Degree) - Education
Arizona Western College
Yuma, AZSome College (No Degree) - Education
Northern Arizona University
Flagstaff, AZSkills
- Quality Assurance
- Time Management Skills
- Teamwork and Collaboration
- Conflict Mediation
- Cash Handling
- POS System Operations
References
References available upon request.
Timeline
Barista
Starbucks
08.2021 - 11.2023
Cashier
Chick-fil-A
02.2020 - 08.2021
Bachelor of Arts - Business Administration
Arizona State University
Some College (No Degree) - Education
Arizona Western College
Some College (No Degree) - Education
Northern Arizona University