Madeline Fermin

Lead and support the HCCC | NJCU CONNECT Program with a focus on expanding student engagement, strengthening transfer partnership, and improving the success of both CONNECT participants and general HCCC transfer students. Promote seamless transfer experiences through advising, outreach, partnership building, and campus-wide engagement.

• Manage a growing cohort of 200+ CONNECT students admitted since the program's launch, providing sustained advising, transfer planning, and holistic support.
• Play a central role in promoting and expanding the CONNECT Program, increasing awareness among eligible HCCC students and increase recruitment pipelines.
• Collaborate closely with the HCCC Transfer Pathways team to develop engagement strategies that improve student connection to NJCU and transfer opportunities.
• Maintain a consistent on-campus presence twice a week, increasing accessibility, offering personalized support, and expanding face-to-face advising interactions with students.
• Coordinate with faculty and staff across institutions to support campus events and foster an inclusive, connected student experience
• Represent NJCU and the CONNECT Program at HCCC Open House events, effectively informing prospective students and families about transfer pathways and program benefits.
• Engage with large numbers of prospective transfer students at HCCC's annual transfer fairs on both Journal Square and North Hudson campuses, highlighting the advantages and resources available through CONNECT.
• Conduct tabling events, information sessions, and new student orientation events to distribute materials, answer questions, and build direct relationships with admitted CONNECT students and prospective HCCC transfer students.
• Facilitate application reviews and guided students through the NJCU admissions process during Instant Decision Day events, supporting accurate, complete applications and on-the-spot admissions decisions.
• Deliver classroom presentations in partnership with faculty, increasing awareness of the CONNECT Program and driving student interest and participation.
• Host On-Site Registration Event at HCCC in collaboration with NJCU UAC and TRC by assisting transfer students with registration, streamlining the enrollment process and improving student readiness for upcoming semesters.
• Contribute to ongoing program assessment and improvement.

• Managed a high volume of outbound calls to identify and engage qualified prospective students through the school's lead management system (HubSpot).
• Scheduled appointments via phone, email, and text; conducted admissions interviews, campus tours, and information sessions to evaluate student needs, interests, and qualifications.
• Presented college programs and enrollment options accurately, ethically, and in compliance with New York Higher Education regulations and ABHES accreditation standards.
• Assisted prospective students with enrollment paperwork and orientation, ensuring a smooth transition into the college.
• Provided personalized guidance and mentorship throughout the admissions process to maximize student engagement and support informed enrollment decisions.
• Met and consistently exceeded semester/module student enrollment targets, contributing to full class enrollment each term.

• Managed high-volume outbound calls, emails, and texts to identify and engage prospective students, uncovering qualified enrollment opportunities.
• Scheduled and conducted interviews and campus tours, providing personalized guidance to help students make informed decisions.
• Delivered exceptional customer service while building trusted relationships with prospective students and their families.
• Maintained and updated all prospective student data in the Diamond lead management system.
• Processed applications, enrollment documents, and assisted students through orientation to ensure full semester class enrollment.
• Submitted daily and weekly enrollment and activity reports accurately and on time.