Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madeline Flores

Houston,TX

Summary

Adept at legal research and client communication, I significantly reduced attorney workloads at Ceja Law Firm by drafting key legal documents and managing court schedules. My proficiency in MS Office, Dropbox, Filevine, and fluency in Spanish, coupled with a keen attention to detail, have consistently enhanced case management and client satisfaction. Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Paralegal

Ceja Law Firm
04.2023 - Current
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Contributed to successful case outcomes through diligent fact investigation and witness interviews.
  • Legal Research.
  • I was responsible for managing approximately 100 cases.

Suite Attendant

Levy Restaurants
09.2016 - 11.2023
  • Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
  • Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.

Case Manager

Martin Law Firm
09.2020 - 04.2023
  • Negotiating reductions for medical bills.
  • Quickbooks.
  • Demand preparation.
  • Retrieve medical and billing records.
  • Drafting documents and issuing checks.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Trained new case managers, raising team's overall competency and service delivery standards.

Vet Technician

Rose Rich Vet
08.2019 - 09.2020
  • Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.


  • Contributed to team collaboration through effective communication and cooperation with colleagues.


Education

Paralegal Studies -

Bryan University
Tempe, AZ

Skills

  • Legal Research
  • Case Management
  • Client Communication
  • Office Administration
  • Document drafting
  • Notary Public
  • Calendar Management
  • Organization
  • Legal Terminology
  • Good Judgment and Decision Making
  • Employee Training
  • Meeting Preparation
  • Problem-Solving
  • Time Management
  • Teamwork and Collaboration
  • Court Filing
  • Legal Analysis
  • Negotiation
  • Criminal Law
  • Civil Law
  • Attention to Detail
  • Critical Thinking
  • Multitasking
  • FLUENT IN SPANISH
  • Legal writing
  • Records Management
  • Litigation Support
  • Document filing
  • Exhibit preparation
  • Effective Multitasking
  • Legal Document Preparation
  • Client Support
  • Deadline Monitoring

Certification

Assisting Your Attorney with Trial and

Discovery - State Bar of Texas Paralegal Division - 5/28/2024

Timeline

Paralegal

Ceja Law Firm
04.2023 - Current

Case Manager

Martin Law Firm
09.2020 - 04.2023

Vet Technician

Rose Rich Vet
08.2019 - 09.2020

Suite Attendant

Levy Restaurants
09.2016 - 11.2023

Paralegal Studies -

Bryan University

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Madeline Flores