MADELINE FRANCOIS
Miami Gardens
Summary
Certified Clinical Medical Assistant with hands-on experience providing direct patient care in fast-paced healthcare environments. Skilled in patient intake, vital signs, EKGs, phlebotomy, specimen collection, EMR/EHR documentation, patient education, and assisting physicians during examinations and procedures. Experienced in managing both administrative and clinical responsibilities while delivering compassionate patient-centered care. Strong communication, multitasking, and critical-thinking abilities developed through healthcare and public safety experience. Currently pursuing a nursing degree at West Coast University with long-term goals of becoming a Registered Nurse.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
University of Miami Health System
Miami, FL
03.2026 - Current
- Coordinated patient scheduling and managed appointment logistics for optimal clinic flow.
- Assisted in clinical procedures, ensuring patient comfort and adherence to protocols.
- Collaborated with healthcare team to maintain accurate medical records and documentation.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Monitored inventory levels of medical supplies, facilitating timely restocking efforts.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Certified Medical Assistant
Mount Sinai Medical Center
Miami Beach, FL
07.2025 - 03.2026
- Assisted physicians with patient examinations, treatments, and clinical procedures in a fast-paced healthcare setting.
- Obtained and documented vital signs including blood pressure, pulse, pulse oximetry, height, and weight.
- Performed EKGs, specimen collection, and laboratory preparation procedures.
- Prepared patients for examinations and reviewed medical histories, medications, and patient concerns.
- Maintained exam rooms, cleaned clinical areas, and ensured adequate medical supplies were stocked.
- Utilized electronic medical records (EMR/EHR) to accurately document patient information and clinical data.
Postal Delivery Specialist & Customer Service Clerk
United States Postal Service
Miami, FL
01.2021 - 01.2024
- Delivered mail and packages accurately and efficiently while maintaining strong customer service standards.
- Managed high-volume workloads and prioritized tasks to meet strict deadlines.
- Followed safety procedures and operational guidelines consistently.
Passenger Safety Officer
Miami-Dade County
Miami, FL
01.2017 - 01.2021
- Monitored high-traffic areas and responded to safety and security incidents promptly and professionally.
- Collaborated with law enforcement and public safety personnel.
- Demonstrated strong observation, communication, and critical-thinking skills in stressful situations.
Education
Associate of Science - Nursing
West Coast University
Miami, FL10-2027
High School Diploma - undefined
American World Academy
01-2023
Skills
- Patient Care
- Certified Clinical Medical Assistant (CCMA)
- HIPAA compliance
- Phlebotomy & Venipuncture
- Vital Signs
- Electrocardiograms (EKGs/ECGS)
- Medical Terminology
- Patient Intake & Histories
- Appointment Scheduling
- Clinical Documentation
- HIPAA
- BLS & CPR Certified
- Team Compliance
Certification
- Certified Clinical Medical Assistant (CCMA)
- Medical Administrative Assistant (MAA)
- Phlebotomy Technician (CPT)
- EKG Technician (CET)
- Billing & Coding Specialist (CBCS)
- Electronic Health Record Specialist (CEHRS)
- American Heart Association Basic Life Support (BLS)
- CPR Certified
Languages
English
Full Professional
Timeline
Medical Assistant
University of Miami Health System
03.2026 - Current
Certified Medical Assistant
Mount Sinai Medical Center
07.2025 - 03.2026
Postal Delivery Specialist & Customer Service Clerk
United States Postal Service
01.2021 - 01.2024
Passenger Safety Officer
Miami-Dade County
01.2017 - 01.2021
High School Diploma - undefined
American World Academy
Associate of Science - Nursing
West Coast University
ENGLISH, CREOLE
English, Creole