Madeline Germain
Oviedo,FL
Summary
Proven Billing Specialist with a track record of enhancing customer satisfaction and resolving discrepancies at Rejuvenate Salon & Spas. Excelled in customer engagement and utilized billing systems to streamline invoice processing, significantly improving account management. Demonstrated expertise in A/P and A/R, alongside fostering strong client relations through effective communication.
Overview
5
5
years of professional experience
Work History
Billing Specialist
Rejuvenate Salon & Spas
07.2019 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Responded to customer concerns and questions on daily basis.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Education
Associate of Arts - Communications
St. Petersburg College
Clearwater, FL05.2024
Skills
- Billing systems and software
- Data entry proficiency
- Customer Engagement
- Record preparation
- Invoicing proficiency
- Correspondence
- Customer Relations
- A/P and A/R expertise
- Billing Document Creation
- Customer Account Management
- Invoice Processing
- Word Processing
Timeline
Billing Specialist
Rejuvenate Salon & Spas
07.2019 - Current
Associate of Arts - Communications
St. Petersburg College
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