Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Madeline Gomez Hernandez

Spring,TX

Summary

Proven leader in fostering high-performance teams at Tradition Senior Living, adept in staff training and development with a knack for enhancing guest relations. Streamlined operations by cross-training staff, achieving increased efficiency. Skilled in chemical handling and effective communication, I excel in creating motivational atmospheres and resolving customer issues promptly, ensuring top-notch service quality. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Lead HOUSEKEEPER

Tradition Senior Living
08.2023 - Current
  • Fostered a positive workplace culture through open communication channels between team members and cultivating a motivational atmosphere for all employees involved in housekeeping activities.
  • Maintained a high level of team morale by recognizing and rewarding exceptional performance through regular feedback sessions and incentive programs.
  • Increased efficiency by cross-training employees in various housekeeping roles, resulting in greater flexibility within the team.
  • Conducted regular inspections of guest rooms, public spaces, and back-of-the-house areas to maintain cleanliness standards.
  • Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
  • Implemented standardized checklists for staff use during room inspections, ensuring consistent quality across all guest accommodations.
  • Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
  • Reduced workload for team members by optimizing work schedules and task delegation.
  • Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
  • Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
  • Ensured timely completion of daily tasks through effective communication with team members and supervisors.
  • Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
  • Collaborated with front desk personnel to coordinate room assignments, ensuring prompt check-ins for guests upon arrival without delays due to room unavailability or cleanliness issues.
  • Completed schedules, shift reports, and other business documentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Evaluated employee performance and developed improvement plans.

Receptionist Administrator

Salvamex Incometax
08.2017 - 07.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Housekeeper (night Shift)

Llc Cleaning
05.2021 - 09.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Verified cleanliness and organization of storage areas and carts.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Education

High School Diploma -

Scarborough High School
Houston, TX
05.2017

Skills

  • Health and safety
  • Waste disposal
  • Chemical Handling
  • Guest Relations
  • Supply Ordering
  • Customer Service
  • Staff Training and Development
  • Staff Scheduling
  • Document Control
  • Data Archiving
  • Multitasking and Prioritizing
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Effective Communication

Languages

Spanish
Native or Bilingual

Timeline

Lead HOUSEKEEPER

Tradition Senior Living
08.2023 - Current

Housekeeper (night Shift)

Llc Cleaning
05.2021 - 09.2022

Receptionist Administrator

Salvamex Incometax
08.2017 - 07.2023

High School Diploma -

Scarborough High School

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Madeline Gomez Hernandez