Madeline Graham
Encinitas,CA
Summary
Motivated and organized professional with a strong foundation in psychology, behavioral science, and criminal justice. Experienced in supporting individuals with diverse needs in both therapeutic and high-paced service environments. Certified in behavioral intervention and crisis management, with a proven ability to stay calm under pressure, communicate effectively, and foster trust. Brings a collaborative mindset, strong ethical judgment, and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista/Shift Leader
Sip-N-Sea
Encinitas, California
08.2025 - Current
- Supervise barista team during high-traffic shifts to ensure smooth operations.
- Handle customer inquiries and resolved complaints to enhance satisfaction.
- Manage inventory levels and ordered supplies to maintain stock availability.
Sales Associate
Anthropologie
09.2024 - Current
- Deliver personalized customer experiences while balancing transactions and merchandising.
- Manage returns, exchanges and refunds in accordance with store policy.
Registered Behavior Technician
TERI Inc.
Oceanside, California
01.2024 - 11.2025
- Implement behavior intervention plans for as many as 8 students, with varying levels of disabilities.
- Lead de-escalation and crisis management with student-centered approach.
- Collaborate across multiple behavior teams to support inclusive, safe educational environments.
Center Assistant
ABS Kids
05.2023 - 01.2024
- Supported clinical teams in high-pressure environments.
- Promoted teamwork and upheld professional standards within a therapeutic setting.
Registered Behavior Technician
ABS Kids
08.2022 - 01.2024
- Educated and collaborated with parents on therapy progress and strategies.
- Taught self-regulation and coping skills to reduce disruptive behavior in children.
- Worked closely with BCBAs to refine care strategies tailored to individual needs.
Barista
Given Coffee Co.
06.2021 - 11.2022
- Advocated for community-focused mission; educated customers on donation-based pricing.
- Provided welcoming, efficient service in a fast-paced environment.
Cashier
Hope Truck Food Co.
05.2021 - 01.2022
- Ensured food safety and customer satisfaction in a high-volume setting.
- Supported mobile operations while maintaining excellent service standards.
Education
Bachelor of Arts - Psychology
North Carolina Wesleyan University
Rocky Mount05-2022
Bachelor of Arts - Criminal Justice
North Carolina Wesleyan University
Rocky Mount, NC05-2022
Skills
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Written and interpersonal communication
- Data collection and organization
- Adaptability in fast-paced environments
Certification
CPR Certified
CPI Safety Certified
Registered Behavior Technician Certified
Timeline
Barista/Shift Leader
Sip-N-Sea
08.2025 - Current
Sales Associate
Anthropologie
09.2024 - Current
Registered Behavior Technician
TERI Inc.
01.2024 - 11.2025
Center Assistant
ABS Kids
05.2023 - 01.2024
Registered Behavior Technician
ABS Kids
08.2022 - 01.2024
Barista
Given Coffee Co.
06.2021 - 11.2022
Cashier
Hope Truck Food Co.
05.2021 - 01.2022
Bachelor of Arts - Psychology
North Carolina Wesleyan University
Bachelor of Arts - Criminal Justice
North Carolina Wesleyan University