Hi, I’m
Madeline Hays
Raleigh,NC
Summary
Collaborative leader with dedication to partnering with teammates to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
years of professional experience
Work History
The Speckled Trout Outfitters Blowing Rock, NC
Trip Manager and Retail Employee
03.2023 - Current
Job overview
- Excellent communication skills, both written and verbal.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing groups from start to finish.
- Practiced customer service in a retail environment.
Watauga Sustainability ClubBoone, NC
Vice President
10.2019 - 05.2023
Job overview
- Planned and hosted upwards of six river cleanups.
- Planned and led weekly meeting.
- Increased club size by over 76% in four years.
- Ran the club social media and responded to daily email.
Distributive Education Clubs Of America, DECABoone, NC
Vice President
08.2021 - 05.2023
Job overview
- Planned and hosted biweekly meeting
- Led our team to State conference both years.
- Established performance goals for department and provided methods for reaching milestones in business development.
Country Retreat And Family Billards Banner Elk, NC
Waitress
12.2021 - 03.2023
Job overview
- Worked solely and learned how to better work by myself.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Trained new servers on restaurant policies and procedures.
Wilderness Run Alpine CoasterBanner Elk, NC
Barista
12.2019 - 09.2021
Job overview
- Worked by myself, greeting customers, taking orders and making drinks.
- Cleaned counters, machines, utensils, and seating areas daily.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
Education
Watauga Innovation AcademyBoone, NC
High School Diploma
05.2023
University Overview
- Honoree of Magna Cum Lade
- Extracurricular Activities: Women's tennis, Women's track team
- Watauga Social Justice Initiative Club Chairman, Watauga Ski Club Media Vice President, Health Occupation Students of America Member, French Club Member, Key Club Member, Interact Club Member
- Elected Captain of Women's Tennis
Skills
- Team Leadership
- Project Management
- Verbal and Written Communication
- Schedule Preparation
- Time Management
- Business Growth and Marketing Strategies
- Performance Monitoring
- Recruiting and Hiring
Timeline
Trip Manager and Retail Employee
The Speckled Trout Outfitters
03.2023 - Current
Waitress
Country Retreat And Family Billards
12.2021 - 03.2023
Vice President
Distributive Education Clubs Of America, DECA
08.2021 - 05.2023
Barista
Wilderness Run Alpine Coaster
12.2019 - 09.2021
Vice President
Watauga Sustainability Club
10.2019 - 05.2023
Watauga Innovation Academy
High School Diploma
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