Madeline Heintz
Sacramento,United States
Summary
Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with five-year history of superior performance in remote environments.
Overview
4
4
years of professional experience
Work History
Property Management Assistant
Braun Property Services
04.2020 - 09.2021
- Employment Type: Part-time job
- Took phone calls about property questions from clients & answered them effectively
- Organized various files for a wide array of properties within the Sacramento area & beyond
- Wrote and mailed multiple letters from Braun Property Services & members of the Rainbow Chamber of Commerce to thank them for donations for LGBTQIA+ children and teenagers in need
- Streamlined rent collection process for improved efficiency and reduced delinquencies.
Property Management Inspector
Braun Property Services
10.2023 - 12.2023
- Reduced client complaints by implementing a more effective customer service strategy by speaking to them directly.
- Documented complaints quickly and efficiently in order to ensure client satisfaction.
- Identified potential hazards and recommended corrective action and informed the Property Manager of such issues promptly.
- Delivered high-quality work on time.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Maintained comprehensive documentation throughout each phase of the inspection process to ensure compliance with legal requirements and industry standards.
- Drove process improvements by identifying inefficiencies and recommending solutions for optimization through documented maintenance orders.
- Improved inspection efficiency by implementing advanced data analysis tools and techniques.
- Enhanced company safety standards by conducting thorough inspections of equipment and facilities for employees and clients.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
Seasonal Associate
Bath & Body Works
10.2023 - 01.2024
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Listened and catered to customers interests and aided them in finding products that they were looking for.
- Efficiently upsold while simultaneously benefitting clients further.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Thoroughly maintained organization of products and replenishments in a timely manner.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Arts - English
UC Davis
Davis, CA06.2023
Skills
- Issue Resolution
- Customer Service
- Cash Handling and Management
- Written and Verbal Communication
- Time Management Skills
- Retail Merchandising
- Organizational Abilities
- Adaptability and Flexibility
- Teamwork and Collaboration
- Professionalism and Courtesy
- Creative Thinking
- Computer Literacy
Accomplishments
Awarded second place in Poetry Out Loud during my freshman year of high school. Earned a Black Belt in Taekwondo at 15. Received Honors in English at UC Davis.
Volunteer Background
- Interact Club, Chairman for animal donations, January 2014-2018
- Rotary Club, Member, 2019-current
- Santa Barbara Museum of Natural History, Marine animal educator, November 2019-March 2020
More About Me
Hello! My name is Madeline and I am an English major, that recently graduated in June 2023. I absolutely love animals and enjoy writing poetry in my free time. I am eager to find a job in a field of my interest so I can begin building my career in what I am most passionate about, and I consistently strive to be better in all facets of my life.
awards
916-675-2724, madelineheintz@gmail.com
Affiliations
- Writing Poetry
- Catsitting
- Dog-walking
- Environmental Activism
- Art Interpretor
- Deep Thinker
- Ceramics
Languages
English
Native or Bilingual
French
Professional Working
References
References available upon request.
Timeline
Property Management Inspector
Braun Property Services
10.2023 - 12.2023
Seasonal Associate
Bath & Body Works
10.2023 - 01.2024
Property Management Assistant
Braun Property Services
04.2020 - 09.2021
Bachelor of Arts - English
UC Davis
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