Madeline Herman
Woodhouse Day Spa
Carmel,IN
5
years of professional experience
Results-driven operations professional with a strong background in operational management and process improvement. Skilled in developing strategies that enhance business performance and foster collaboration across teams. Committed to optimizing efficiency and supporting sustainable growth through effective planning and execution.
Work History
Operations Manager
3 Months- Oversaw daily spa operations, ensuring smooth guest flow and consistent service delivery.
- Lead, coach, and develop team members to strengthen performance, accountability, and service excellence.
- Monitor sales performance, service bookings, and business metrics to identify opportunities for growth.
- Oversee inventory management, retail merchandising, and supply organization.
- Trained team members on service standards, booking procedures, and front desk workflows.
- Collaborate with leadership to improve operational efficiency, team performance, and overall guest satisfaction.
Assistant Store Manager
5 Months- Led, coached, and developed team members to create impactful customer experiences and achieve consistent sales goals.
- Contributed to store ranking as a top 3 performing location company-wide through strong leadership, sales execution and team leadership.
- Supported overall store operations, partnered with Store Manager to drive sales growth and enhance brand execution.
- Acted as Manager on Duty, made real-time decisions, handled customer escalations, ensured smooth store operations.
- Led hiring process, including interviewing, recruiting, and onboarding new team members to strengthen team capabilities.
- Oversee visual merchandising, inventory management, and daily task execution to maintain operational excellence.
- Analyzed sales performance and key metrics to identify improvement opportunities and implement targeted strategies.
Guest Experience Lead
2 Months- Resolved guest concerns, improving customer satisfaction and loyalty.
- Coached team members in real time, increasing sales behaviors and customer engagement.
- Coached team members in real time, enhancing sales behaviors and customer engagement.
- Partnered with leadership to tackle operational challenges, aligning support efforts with business goals.
Educator
2 Years 3 Months- Mentored new team members, fostering collaboration and enhancing team dynamics.
- Resolved problems collaboratively with team members, ensuring smooth daily store operations.
- Demonstrated leadership by mentoring new team members and supporting team collaboration.
- Collaborated with team members to resolve problems promptly and maintain efficient daily store operations.
- Managed inventory flow and replenishment, supporting effective merchandising strategies.
Family Nanny
5 Months- Developed structured environments fostering children's development, emotional growth, and consistency.
- Coordinated daily schedules, activities, and responsibilities, ensuring smooth, reliable routines.
- Built trust with families through regular, clear communication, enhancing family engagement.
Family Nanny
4 Months- Managed childcare responsibilities, establishing structured routines that created a stable environment for children.
- Facilitated development and engagement through organized activities and effective communication.
- Facilitated child development and engagement through organized activities and clear communication.
- Coordinated children's schedules, overseeing playdates, school pickups, and appointments to ensure smooth daily operations.
- Prepared nutritious meals in accordance with dietary restrictions and preferences.
Server
1 Year 2 Months- Excelled in fast-paced, high-volume environment, multitasking and making quick decisions to meet guest needs promptly.
- Maintained composure and service quality during peak hours, contributing to consistently positive guest experiences.
- Coordinated with team members to deliver timely service, enhancing overall guest satisfaction.
Education
Bachelor of Science - Business
Excel Certificate
Skills
Operations management
Inventory operations
Customer engagement
Employee training
Team development
Coaching
Staff development
Decision-making
Problem-solving
Conflict resolution
Collaboration
Relationship building
Goal achievement
Timeline
Operations Manager
Woodhouse Day Spa
07.2026 - CurrentRead More
Assistant Store Manager
The Normal Brand
02.2026 - 07.2026Read More
Guest Experience Lead
Lululemon
11.2025 - 01.2026Read More
Educator
Lululemon
08.2023 - 11.2025Read More
Family Nanny
Private Family
04.2023 - 09.2023Read More
Family Nanny
Trine Family
05.2022 - 09.2022Read More
Server
Glendarin Bar & Grill
05.2021 - 07.2022Read More
Indiana University, Bloomington
Excel Certificate
Read More
Indiana University, Bloomington
Bachelor of Science from Business
Read More