Madeline H Lloyd
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the liquid bulk tank farm industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
BWC Terminals
06.2023 - Current
- Operated in SAP daily to confirm and fulfill orders in multiple customers systems
- Managed 5+ customers, including BASF & Eastman
- Promptly respond to all customer concerns regarding shore tank levels, product activity, and scheduling requests
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
Group Exercise Instructor
Urban Animal Fitness
06.2021 - 10.2024
- Greeted participants and tracked class attendance to monitor growth and member metrics
- Implemented group fitness activities in alignment with company mission, goals and philosophies
- Provided examples of movement progressions and modifications to meet varying skill levels within same class
- Developed and mastered diverse classes for various fitness and ability levels
Bottle Service Manager
Unicorn Disco
06.2022 - 04.2024
- Led and coordinated set up of special events and private parties
- Maintained customer satisfaction by dealing positively with complaints and problems
- Entered orders into POS system, accepted money and issued change
- Delivered memorable and professional service to guests by partnering with serving staff, kitchen crew and bar personnel
VIP Bottle Service Waitress
The Sporting Club
10.2020 - 06.2022
- Assisted bartender with stocking, inventory and general cleaning
- Delivered memorable and professional service to guests by partnering with serving staff, kitchen crew and bar personnel
- Entered orders into POS system, accepted money and issued change
Head Shift Lead
Whiskey Cake
05.2017 - 10.2020
- Improved performance by mentoring struggling workers to strengthen job skills and knowledge
- Secured money and prevented losses with effective register controls and careful cash handling
- Enhanced customer satisfaction by training employees in service strategies and improving engagement
Education
High School Diploma -
Clear Springs Highschool
League City, TX05-2016
Skills
- Data entry
- Appointment scheduling
- Positive and professional
- Customer relations
- SAP knowledge
Timeline
Customer Service Representative
BWC Terminals
06.2023 - Current
Bottle Service Manager
Unicorn Disco
06.2022 - 04.2024
Group Exercise Instructor
Urban Animal Fitness
06.2021 - 10.2024
VIP Bottle Service Waitress
The Sporting Club
10.2020 - 06.2022
Head Shift Lead
Whiskey Cake
05.2017 - 10.2020
High School Diploma -
Clear Springs Highschool
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