Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Madeline Ingelgard

Enumclaw,WA

Summary

I am an active, people-focused professional with global experience in hospitality and outdoor guiding. Skilled communicator, bilingual and passionate about sports and adventure. Seeking to grow in a role that combines guest experience with leadership and the outdoors.

Overview

2026
years of professional experience

Work History

Crystal Mountain Resort

Bartender
07.2023 - 09.2025

Job overview

  • Supervised daily operations of server team, ensuring high-quality guest experiences.
  • Resolved customer complaints promptly, maintaining positive relationships and satisfaction.
  • Trained and mentored new staff on service standards and procedures.

Sorrel River Ranch

Outdoor Guide
03.2023 - 06.2023

Job overview

  • Guided guests through outdoor activities, ensuring safety and enjoyment during excursions.
  • Provided detailed information on local geography, flora, and fauna to enhance guest experiences.
  • Managed groups up to 30 people in UTV and hikes

Crystal Mountain

Guest Experience Supervisor
12.2022 - 03.2023

Job overview

  • Supervised guest service operations to enhance overall visitor satisfaction and experience.
  • Trained and mentored team members on customer engagement techniques and service standards.
  • Supervised 4 locations with different tasks.

Crystal Mountain

Ski Instructor
11.2022 - 03.2023

Job overview

  • Instructed skiers of various skill levels, enhancing their techniques and safety awareness.
  • Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
  • Guided groups up to 10 people around the mountain and how to ski.

San Juan Outfitters

Outdoor Guide
05.2022 - 09.2022

Job overview

  • Guided guests through outdoor activities, ensuring safety and enjoyment during excursions.
  • Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
  • Guided guest in kayaks and bikes in groups up to 24 people

Crystal Mountain

Private Lesson Coordinator
10.2021 - 04.2022

Job overview

  • Coordinated lesson schedules and resources for diverse educational programs.
  • Managed administrative tasks related to lesson planning and resource allocation.
  • Would be in charge of up to 3 staff members, help up to 200 people in 2 hours before lesson start and communicate with 5 different on snow supervisors at a time.

Crystal Mountain Resort

Food Expeditor
05.2021 - 09.2021

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Crystal Mountain

OMS Agent
12.2020 - 04.2021

Job overview

  • Assisted customers with inquiries and product information.
  • Processed transactions accurately using point-of-sale systems.
  • Managed up to 20 calls per day.

Crystal Mountain

Freeride Coach
12.2020 - 03.2022

Job overview

  • Developed tailored training programs to enhance athlete performance and skill development.
  • Monitored athlete progress through regular assessments and constructive feedback sessions.
  • Managed up to 10 youth at a time.

Sellpy

Assortment Associate
04.2020 - 11.2020

Job overview

  • Conducted quality checks on incoming and outgoing products to ensure standards.
  • Trained new associates on operational procedures and safety protocols.
  • Trained up to 4 new people every week

Crystal Mountain

Ski Instructor
12.2019 - 03.2021

Job overview

  • Monitored weather conditions, adjusting lesson plans for safety and learning efficiency.
  • Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
  • Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.

Sellpy

Assortment Associate
06.2019 - 11.2019

Job overview

  • Assortment associate, sorting through bags of second hand clothing and hard goods people want to get rid off.
  • Assisted in inventory management and product listing for online sales platform.
  • Collaborated with team to optimize logistics processes for improved efficiency.

Marmot Basin

Ski Instructor
11.2018 - 04.2019

Job overview

  • Managed groups up to 10 people

UF Company

CEO
09.2017 - 05.2018

Job overview

  • Developed strategic initiatives to enhance company growth and market positioning.
  • Oversaw financial performance, ensuring alignment with organizational goals and budgetary constraints.
  • Managed a team of 4 people.

Willis Towers Watson

Administrative Tasks
03.2017 - 11.2018

Job overview

  • Performed various administrative tasks by filing, copying and faxing documents.
  • Streamlined administrative tasks by organizing electronic filing systems for easy access to essential documentation.

Crystal Mountain

Lift Operator
03.2021 - 04.2021

Job overview

Helped guest get on lifts safely, focused on safety procedures and ensured everything was correct before opening.

Djursholms Ridskola

Competition Leader

Job overview

Created rooster for in house competition and schedule for volunteers to help out during the day.

Education

International Personal Trainer
Sweden

No Degree from Personal Training
10.2020

Marina Läroverket
Sweden

High School Diploma
06.2018

Danderyds Gymnasium
Sweden

No Degree from Economy, Marketing

Skills

  • Complaint Handling
  • Sales Support
  • Brand representation
  • Guest Relations Management
  • Administrative Tasks Proficiency
  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Expert Communication
  • Progress Monitoring
  • Motivational Coaching

Languages

Swedish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
French
Elementary

Timeline

Bartender

Crystal Mountain Resort
07.2023 - 09.2025

Outdoor Guide

Sorrel River Ranch
03.2023 - 06.2023

Guest Experience Supervisor

Crystal Mountain
12.2022 - 03.2023

Ski Instructor

Crystal Mountain
11.2022 - 03.2023

Outdoor Guide

San Juan Outfitters
05.2022 - 09.2022

Private Lesson Coordinator

Crystal Mountain
10.2021 - 04.2022

Food Expeditor

Crystal Mountain Resort
05.2021 - 09.2021

Lift Operator

Crystal Mountain
03.2021 - 04.2021

OMS Agent

Crystal Mountain
12.2020 - 04.2021

Freeride Coach

Crystal Mountain
12.2020 - 03.2022

Assortment Associate

Sellpy
04.2020 - 11.2020

Ski Instructor

Crystal Mountain
12.2019 - 03.2021

Assortment Associate

Sellpy
06.2019 - 11.2019

Ski Instructor

Marmot Basin
11.2018 - 04.2019

CEO

UF Company
09.2017 - 05.2018

Administrative Tasks

Willis Towers Watson
03.2017 - 11.2018

Competition Leader

Djursholms Ridskola

International Personal Trainer

No Degree from Personal Training

Marina Läroverket

High School Diploma

Danderyds Gymnasium

No Degree from Economy, Marketing
Madeline Ingelgard