Madeline Ingelgard

• Supervised daily operations of server team, ensuring high-quality guest experiences.
• Resolved customer complaints promptly, maintaining positive relationships and satisfaction.
• Trained and mentored new staff on service standards and procedures.

• Guided guests through outdoor activities, ensuring safety and enjoyment during excursions.
• Provided detailed information on local geography, flora, and fauna to enhance guest experiences.
• Managed groups up to 30 people in UTV and hikes

• Supervised guest service operations to enhance overall visitor satisfaction and experience.
• Trained and mentored team members on customer engagement techniques and service standards.
• Supervised 4 locations with different tasks.

• Instructed skiers of various skill levels, enhancing their techniques and safety awareness.
• Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
• Guided groups up to 10 people around the mountain and how to ski.

• Guided guests through outdoor activities, ensuring safety and enjoyment during excursions.
• Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
• Guided guest in kayaks and bikes in groups up to 24 people

• Coordinated lesson schedules and resources for diverse educational programs.
• Managed administrative tasks related to lesson planning and resource allocation.
• Would be in charge of up to 3 staff members, help up to 200 people in 2 hours before lesson start and communicate with 5 different on snow supervisors at a time.

• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.

• Assisted customers with inquiries and product information.
• Processed transactions accurately using point-of-sale systems.
• Managed up to 20 calls per day.

• Developed tailored training programs to enhance athlete performance and skill development.
• Monitored athlete progress through regular assessments and constructive feedback sessions.
• Managed up to 10 youth at a time.

• Conducted quality checks on incoming and outgoing products to ensure standards.
• Trained new associates on operational procedures and safety protocols.
• Trained up to 4 new people every week

• Monitored weather conditions, adjusting lesson plans for safety and learning efficiency.
• Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
• Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.

• Assortment associate, sorting through bags of second hand clothing and hard goods people want to get rid off.
• Assisted in inventory management and product listing for online sales platform.
• Collaborated with team to optimize logistics processes for improved efficiency.

• Managed groups up to 10 people

• Developed strategic initiatives to enhance company growth and market positioning.
• Oversaw financial performance, ensuring alignment with organizational goals and budgetary constraints.
• Managed a team of 4 people.

• Performed various administrative tasks by filing, copying and faxing documents.
• Streamlined administrative tasks by organizing electronic filing systems for easy access to essential documentation.

Helped guest get on lifts safely, focused on safety procedures and ensured everything was correct before opening.

Created rooster for in house competition and schedule for volunteers to help out during the day.