Madeline Jones
Carrollton,TX
Summary
Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations.
Overview
6
6
years of professional experience
Work History
Service Advisor
Caliber Collision
Aurora, Colorado
07.2021 - 08.2024
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
Waitress/Bartender
Chilis's Bar and Grill
Aurora, Colorado
05.2018 - 07.2021
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Education
High School Diploma -
Colorado Virtual Academy
Aurora, Colorado06-2017
Skills
- Customer Service
- Organization
- Communication
- Problem Solving
- Positive Attitude
- Staff education and training
- Point of sale system
- Upselling techniques
- Multitasking
- Phone Etiquette
Timeline
Service Advisor
Caliber Collision
07.2021 - 08.2024
Waitress/Bartender
Chilis's Bar and Grill
05.2018 - 07.2021
High School Diploma -
Colorado Virtual Academy