Madeline Lee
Hurst,TX
Summary
Motivated Administrative Assistant with experience managing client intake, records, scheduling, and general office operations. Skilled at maintaining confidentiality, supporting smooth workflows, and providing excellent client service. Currently pursuing a Master’s in Clinical Mental Health Counseling at Midwestern State University, I bring strong organizational skills and a client-focused perspective.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Lavender Healing Center
Hurst, USA
06.2025 - Current
- Coordinate patient intake processes to ensure efficient, smooth clinic operations and a positive client experience.
- Maintain accurate and confidential health records in compliance with privacy and regulatory standards.
- Develop and distribute explicit, informative materials to educate clients about available services.
- Please communicate with clients to address questions, provide guidance, and offer ongoing support.
- Ensure accurate billing and insurance claim processing to support timely reimbursement and financial accuracy.
Substitute Teacher
HEB ISD
01.2024 - 05.2025
- Provided instruction across various grade levels, maintaining classroom continuity
- Adapted quickly to different subjects and student needs in a dynamic school environment
- Adapted teaching methods to accommodate different learning styles.
Assistant General Manager
American Campus Communities
05.2023 - 05.2024
- Boosted productivity by leading a team recognized for excellence through targeted morale initiatives.
- Managed daily operations of residential communities while ensuring compliance with policies.
- Executed promotional campaigns that significantly increased sales performance.
- Implemented safety protocols and conducted regular inspections to enhance facility standards.
- Collaborated with vendors to uphold high property maintenance and service quality standards.
- Recognized for Customer Service of the Year award out of 3,000 employees.
Leasing Coordinator
American Campus Communities
03.2023 - 05.2023
- Managed resident applications and ensured compliance with leasing policies.
- Assisted in conducting property tours for prospective residents and families.
- Developed marketing materials to promote available leasing units effectively.
- Organized community events to enhance resident engagement and satisfaction.
Community Assistant
American Campus Communities
06.2020 - 03.2023
- Resolved over 150 tenant issues annually while maintaining excellent service
- Assisted residents with inquiries and provided exceptional customer service.
- Maintained knowledge of campus resources to assist residents effectively.
Education
Master of Arts - Clinical Mental Health Counseling
Midwestern State University
Wichita Falls, TX05-2028
Bachelor of Science - Psychology, Sociology
University of North Texas
Denton, TX05.2023
High School Diploma -
Muenster High School
Muenster, TX05.2019
Skills
- Team leadership and management
- Financial oversight
- Crisis intervention
- Marketing strategy development
- Data analysis
- Client communication
- Problem solving
Timeline
Administrative Assistant
Lavender Healing Center
06.2025 - Current
Substitute Teacher
HEB ISD
01.2024 - 05.2025
Assistant General Manager
American Campus Communities
05.2023 - 05.2024
Leasing Coordinator
American Campus Communities
03.2023 - 05.2023
Community Assistant
American Campus Communities
06.2020 - 03.2023
Master of Arts - Clinical Mental Health Counseling
Midwestern State University
Bachelor of Science - Psychology, Sociology
University of North Texas
High School Diploma -
Muenster High School