Madeline Lopez
Orlando
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
2
2
years of professional experience
Work History
Host/Restaurant Server
Applebee's Grill + Bar
Orlando
11.2023 - 08.2024
- Processed payments from customers using a POS system.
- Provided customers with accurate wait times and monitored waiting list.
- Resolved conflicts between customers when necessary.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
Server/Cashier
Tijuana Flats
Orlando
02.2022 - 01.2023
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
GED -
Valencia College
Orlando, FL04-2019
Skills
- POS system management
- Cash handling procedures
- Reservation management
- Conflict resolution
- Food quality checks
- Effective communication
- Customer service
- Fast-paced environment
- Hospitality and accommodation
- Up-selling techniques
Languages
Spanish
Professional
English
Professional
Timeline
Host/Restaurant Server
Applebee's Grill + Bar
11.2023 - 08.2024
Server/Cashier
Tijuana Flats
02.2022 - 01.2023
GED -
Valencia College