Melani Medrano
Everett,MA
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at The Cheesecake Factory by leveraging my exceptional communication and multitasking skills. Adept at team collaboration and efficient time management, I consistently supported dining area readiness and server assistance, contributing to the seamless operation and positive guest experiences.
Overview
2
2
years of professional experience
Work History
Host/Restaurant Server
The Cheesecake Factory
Cambridge, MA
04.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
Everett High School
Everett, MA06.2022
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Detail Oriented
- Exceptional communication
- POS Software
- Server Support
- Telephone reception
Languages
Spanish
Native or Bilingual
Additional Information
Work with the Hispanic Community/ Youth Community at Saint Anthony Parish in Everett, MA
Timeline
Host/Restaurant Server
The Cheesecake Factory
04.2022 - Current
High School Diploma -
Everett High School