Sarah Baki
Commerce
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
4
4
years of professional experience
Work History
Host/Restaurant Server
Northville Sports Den
10.2025 - 01.2026
- Provided menu information and recommendations to enhance customer satisfaction.
- Monitored dining area cleanliness, maintaining high standards of hygiene and organization.
- Completed daily side work and opening and closing duties without fail.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Blu Hookah Lounge
02.2023 - 03.2024
- Delivered exceptional customer service by attentively addressing guest needs and preferences.
- Maintained cleanliness and organization of hookah station, adhering to health and safety regulations.
- Educated customers on proper hookah usage and maintenance for optimal enjoyment.
- Promoted repeat business through exceptional customer service and rapport-building with patrons.
- Skillfully prepared individualized coal configurations based on customer preferences, resulting in optimal smoking experiences.
Host/To-Go/Server
Outback Steakhouse
08.2021 - 06.2022
- Handled guest inquiries and resolved issues promptly to maintain satisfaction levels.
- Supported inventory management by restocking supplies and monitoring stock levels regularly.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Great Lakes Academy
Ann Arbor, MI08-2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Cleaning and sanitation
- Menu memorization
Timeline
Host/Restaurant Server
Northville Sports Den
10.2025 - 01.2026
Server
Blu Hookah Lounge
02.2023 - 03.2024
Host/To-Go/Server
Outback Steakhouse
08.2021 - 06.2022
High School Diploma -
Great Lakes Academy