Madeline Maloney
Derry,NH
Summary
I am an organized and dependable candidate that has been successful at managing multiple high priority situations for several years now. I am able to multi task and remain calm no matter what the situation. I am hard working and professional.
Overview
9
9
years of professional experience
Work History
Emergency Dispatcher
Manchester Police Department
11.2019 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Reduced risks and emergency response issues by observing public safety field units.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Server
99 Restaurant & Pub
10.2015 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Manager
Turnpike Pizza
03.2014 - 08.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate Human Services - Human Services
Manchester Community College
Manchester, NH05.2025
High School Diploma -
Pinkerton Academy
Derry, NH06.2015
Skills
- Conflict Resolution
- Customer Service
- Verbal and Written Communication
- Prioritizing Effectively
- Crisis Management
- Information Intake
Timeline
Emergency Dispatcher
Manchester Police Department
11.2019 - Current
Server
99 Restaurant & Pub
10.2015 - 10.2019
Assistant Manager
Turnpike Pizza
03.2014 - 08.2017
Associate Human Services - Human Services
Manchester Community College
High School Diploma -
Pinkerton Academy
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