Madeline Mays
Summary
Results-driven Business Graduate with retail management experience in team leadership and employee training. Skilled in driving sales and enhancing customer experience while supporting daily operations. Strong background in business analytics and accounting, complemented by effective communication and problem-solving abilities. Eager to leverage business knowledge in a growth-oriented internship.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Luna BHM
12.2022 - 07.2025
- Led daily store operations, ensuring consistent performance, customer satisfaction, and adherence to company standards
- Trained and onboarded new employees, improving team efficiency and service quality
- Increased store sales by 20% through strategic merchandising, staff development, and enhanced customer engagement
- Assisted in merchandise selection and inventory decisions to align with customer demand and sales trends
- Implemented visual merchandising strategies to improve store presentation and drive revenue
- Managed staff performance and contributed to achieving overall business goals
- Served as key holder with responsibility for opening, closing, and administrative functions
Boutique Employee/Stylist
Luna BHM
06.2021 - 02.2022
- Delivered personalized customer service, fostering strong relationships that enhanced customer loyalty
- Managed point-of-sale transactions and handled customer inquiries in person, by phone, and via email
- Educated customers on products to support informed purchasing decisions
- Maintained an organized, welcoming store environment
- Supported store operations by managing opening/closing procedures and ensuring efficient inventory management
- Created and posted engaging social media content to attract new customers and retain existing clientele
Education
University of Mississippi
University, MSSkills
Technical Skills
Microsoft Excel, Word, PowerPoint QuickBooks Shopify HubSpot Adobe Suite
Business Knowledge
Data Analysis (60 hours coursework) Accounting (50 hours coursework)
Management(50 hours coursework)
Core Competencies
Leadership & Team Building Customer Relationship Management Problem Solving
Communication Sales & Merchandising Optimization
Certification
- Microsoft Word Certification (2019)
- Microsoft Powerpoint Certification (2020)
Honors/Awards
- Cum Laude Graduate - May 2026
- Chancellor's Honor Roll - Spring 2025, Fall 2025, Spring 2026
- Dean's Honor Roll - Fall 2022- Spring 2023
Extracurricular Activities
Tri Delta, Chi Chapter PALS Club
University of Mississippi University of Mississippi
August 2022-May 2026 September 2022- May 2026
Timeline
Assistant Manager
Luna BHM
12.2022 - 07.2025
Boutique Employee/Stylist
Luna BHM
06.2021 - 02.2022
University of Mississippi