Madeline Medina
McKinney,TX
Summary
Well-rounded Department Manager with plentiful experience in managing associates in order to complete company goals and surpass expectations. Offering nearly 3 years in store-level retail operations, as well as over a year worth of restaurant experience. Able to withstand high pressure situations with ease, and dedicated to meet and surpass any and all expectations.
Overview
4
4
years of professional experience
Work History
Assistant Department Lead
Kroger
05.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Retrieved items for customers and verified prices.
Team Member
Spring Creek Barbeque
12.2019 - 05.2021
- Prepared food orders, cooking on grill and operating fry station.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
- Worked effectively in fast-paced environments.
Education
Associate of Arts -
Collin County Community College District
McKinney, TX05.2025
High School Diploma -
Mckinney North High School
Mckinney, TX05.2022
Skills
- Scheduling Coordination
- Handling Complaints
- Customer Service Management
- Orientation and training
- Workplace Cleanliness
- Task Delegation
- Store operations
- Cash Management
- Order Taking
- Cash handling expertise
- Credits and Refunds
Timeline
Assistant Department Lead
Kroger
05.2021 - Current
Team Member
Spring Creek Barbeque
12.2019 - 05.2021
Associate of Arts -
Collin County Community College District
High School Diploma -
Mckinney North High School