Madeline Mendoza
City of Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Section Leader
Trader Joes
11.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Section leader/Order writer for non-dairy beverages and crackers
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Reviewed order slips, picked products, and staged merchandize in appropriate sections.
- Worked well with teammates and accepted coaching from management team.
Branch Teller
Logix Federal Credit Union
12.2021 - 11.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
Barista Shift Lead
Starbucks
12.2018 - 11.2021
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Sales Associate
Aeropostale
07.2015 - 12.2017
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Opened and closed cash registers, balanced cash drawers and made deposits
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Operated cash register and POS to process sales transactions and handle payments
- Performed cleaning tasks, keeping store neat and organized.
- Engaged with guests to understand and anticipate customer service needs.
Education
Psychology
Los Angeles Valley College
2025
High School Diploma -
INSIGHT HIGH SCHOOL OF CALIFORNIA (HOMESCHOOL)
2017
Skills
- Constructive Feedback
- Active Listening
- Interpersonal Skills
- Leadership
- Time Management
- Positive Company Representation
- Inventory Counts
- Merchandising Proficiency
Timeline
Section Leader
Trader Joes
11.2022 - Current
Branch Teller
Logix Federal Credit Union
12.2021 - 11.2022
Barista Shift Lead
Starbucks
12.2018 - 11.2021
Sales Associate
Aeropostale
07.2015 - 12.2017
Psychology
Los Angeles Valley College
High School Diploma -
INSIGHT HIGH SCHOOL OF CALIFORNIA (HOMESCHOOL)