Madeline Mendoza
Los Angeles,CA
Summary
Adept at organizational development and multicultural sensitivity, I excel in roles requiring care coordination and outreach initiatives. At Didi Hirsch, I enhanced crisis counseling techniques, significantly contributing to community support. My experience spans from special needs education to customer service, showcasing exceptional time management and a commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crisis Counselor Volunteer
Didi Hirsch
02.2023 - Current
- Provided resources for mental health services and referrals to community organizations
- Assisted in providing crisis counseling and support to individuals in distress via telephone, email, or text message
- Participated in training workshops designed to enhance the knowledge base on current developments in the field of crisis counseling
Beauty Advisor
Sephora
03.2023 - 10.2024
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices
- Trained new staff in product knowledge and customer service protocols
- Helped customers feel relaxed and comfortable through conversation and personal relatability
Branch Teller
Logix Federal Credit Union
12.2021 - 02.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Maintained friendly and professional customer interactions
Barista
Starbucks
12.2018 - 11.2021
- Served customers quickly and efficiently and created strategies to prevent delays
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
Mentor Volunteer/Aide, Autistic Kids
Young Life
08.2016 - 07.2017
- Guided learning process toward achievement of curriculum goals by establishing clear objectives for learning activities and communicating objectives to students
- Offered caring companionship and emotional support
- Supported children's development by encouraging teamwork and understanding of others
Education
Bachelor of Arts - Psychology
Mount Saint Mary's University
Los Angeles, CA05-2027
Associate of Arts - Psychology
Los Angeles Valley College
05.2025
Skills
- Organizational Development
- Outreach Initiatives
- Time Management
- Special Needs Education
- Care Coordination
- Suicide Prevention
- Multicultural sensitivity
Certification
988 Suicide and Crisis Lifeline Training
Accomplishments
- Received award for outstanding member service in the 'WOW Program' issued by Logix.
- Secretary - Psychology Club (LAVC)
Timeline
Beauty Advisor
Sephora
03.2023 - 10.2024
Crisis Counselor Volunteer
Didi Hirsch
02.2023 - Current
Branch Teller
Logix Federal Credit Union
12.2021 - 02.2023
Barista
Starbucks
12.2018 - 11.2021
Mentor Volunteer/Aide, Autistic Kids
Young Life
08.2016 - 07.2017
Bachelor of Arts - Psychology
Mount Saint Mary's University
Associate of Arts - Psychology
Los Angeles Valley College
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