Madeline Mitchell
All My Sons Moving
Lewisville,TX
1
Certification
3
years of professional experience
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Sales Representative
10 Months- Cultivated relationships with clients, resulting in increased customer satisfaction and retention.
- Conducted market research to identify potential leads and enhance sales strategies.
- Developed tailored moving solutions based on client needs and preferences.
- Collaborated with team members to improve service delivery and operational efficiency.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in the customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Troubleshot problems for callers and helped independently resolve common issues.
- Analyzed call data to identify trends and optimize sales approaches for diverse customer segments.
- Utilized sales techniques to build customer interest and close sales.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Overcame objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Answered calls, took messages, and transferred calls to correct individuals.
- Followed up with customers to solicit further sales.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Escalated concerns or advanced problem calls to management staff.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
Store Associate
2 Years 6 Months- Provided expert assistance to customers regarding shipping and packaging solutions to enhance service quality.
- Oversaw operation of point-of-sale systems, maintaining accuracy and efficiency in transaction handling.
- Oversaw inventory management by conducting regular stock assessments and implementing reordering initiatives.
- Facilitated teamwork to redesign store layout, aiming to elevate customer satisfaction and engagement.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Implemented and upheld cleanliness protocols to maintain an orderly shopping environment.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Addressed customer phone inquiries, providing accurate information and effective solutions to improve overall service quality.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Managed cash card and check transactions, ensuring accurate completion of customer purchases.
Education
Associate of Arts - Arts
Skills
Needs assessment
Sales closing
Relationship management
Value-based selling
Relationship selling
Product knowledge
Sales closing techniques
Sales strategy development
Objection resolution
Customer relations
Relationship building
Market analysis
Interpersonal communication
Service excellence
Closing talents
Certification
- Esthetician License from Ogle - 2018
Interests
Music
Gym Workouts
Reading
Pilates
Strategy Games
Video Gaming
Hiking
Cooking
Fashion and Style
Adventure Travel
Fashion
Timeline
Sales Representative
All My Sons Moving
09.2025 - 07.2026Read More
Store Associate
The UPS Store Inc.
02.2023 - 08.2025Read More
The University of Texas At Dallas
Associate of Arts from Arts
Read More