Madeline Moncivais
San Antonio,TX
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager's Assistant/Dispatcher
Vehicle Management Solutions
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Packing, Shipping, and Receiving Assembler
Bakkavor USA
06.2021 - 01.2022
- Picked orders, scanned products and packed boxes.
- Followed safety procedures and guidelines to maintain safe working environments.
- Participated in regular meetings with team members to discuss production updates.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Manager
Joann Fabric And Crafts
08.2020 - 06.2021
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Applied Science - Engineering (Pre-Engineering)
Northwest Vista College
San Antonio, TX06.2024
High School Diploma -
John Marshall High School
San Antonio, TX06.2018
Skills
- Work Crew Dispatching
- Customer Inquiries
- Computer Tracking
- Status Updates
- Professional Telephone Demeanor
- Calm and Professional Under Pressure
- Staff Training
- Strategic Planning
- Team Leadership
- Managing Operations and Efficiency
Certification
- TDLR - Vehicle Storage Facility Employee License - 02/02/2024
Timeline
Manager's Assistant/Dispatcher
Vehicle Management Solutions
01.2022 - Current
Packing, Shipping, and Receiving Assembler
Bakkavor USA
06.2021 - 01.2022
Manager
Joann Fabric And Crafts
08.2020 - 06.2021
Associate of Applied Science - Engineering (Pre-Engineering)
Northwest Vista College
High School Diploma -
John Marshall High School
- TDLR - Vehicle Storage Facility Employee License - 02/02/2024
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