Madeline Moore
Charlotte,NC
Summary
Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Server/ Bartender
Brazwell's Premium Pub
02.2021 - 04.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server/Bartender
Stars Rooftop And Grill Room
08.2019 - 08.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Charleston Hospitality Group
03.2018 - 05.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Philosophy
College of Charleston
Charleston, SC06.2021
Skills
- Operational Efficiency and Safety
- Check Payment Processing
- Adaptable and Flexible
- Service Prioritization
- Workflow Coordination
- Anticipating Guest Needs
Timeline
Server/ Bartender
Brazwell's Premium Pub
02.2021 - 04.2023
Server/Bartender
Stars Rooftop And Grill Room
08.2019 - 08.2021
Server
Charleston Hospitality Group
03.2018 - 05.2019
Bachelor of Arts - Philosophy
College of Charleston
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