Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yamaris Cruz

Duluth,GA

Summary

Detailed administrative professional with proven track record of efficiently managing teams of office and administrative workers and ensuring productivity and accuracy of work. Expertise in training and developing team members, problem solving, and providing quality assurance. Outstanding ability to manage multiple tasks and prioritize work efficiently. Adept at working closely with all levels of management to ensure smooth operations.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Server/ Bartender

Mellow Mushroom
Suwanee, GA
05.2024 - 03.2026
  • Delivered exceptional customer service in high-volume dining environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new servers on menu knowledge, service standards, and POS system operations.
  • Managed multiple tables while maintaining attention to detail and guest satisfaction.

RECEPTIONIST ADMINISTRATOR

Quantum Research International
ORLANDO, FL
09.2022 - 05.2024
  • Managed the reception area by answering incoming calls, responding to inquiries, and directing calls to appropriate personnel.
  • Answered office telephone to address questions or forward calls to appropriate staff.
  • Provided excellent customer service to both internal and external customers via telephone or email communication.

SERVER

Giovanni's Italian Restaurant
Lake Nona, FLORIDA
09.2016 - 01.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.

SERVER

Cooper's Hawk Winery and Restaurants
Orlando, FLORIDA
01.2020 - 06.2021
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.

SERVER SHIFT LEADER/ FOH MANAGER

TGI Friday's
Orlando, FLORIDA
08.2017 - 01.2020
  • Provided exceptional customer service throughout entire meal experience from ordering until payment was received.
  • Trained new hires on proper serving etiquette, menu items, and safety procedures.
  • Maintained cleanliness and orderliness of the dining area at all times.

Education

HIGH SCHOOL DIPLOMA - undefined

Mariner High School
Cape Coral, Florida
05.2016

Skills

  • Document Scanning and Digitization
  • Visitor Access Management
  • Appointment Setting
  • Document Verification
  • Billing and Payment Processing
  • Dining Room Management
  • Operational Efficiency
  • Strong multitasking
  • Customer service
  • Outgoing personality

Timeline

Server/ Bartender

Mellow Mushroom
05.2024 - 03.2026

RECEPTIONIST ADMINISTRATOR

Quantum Research International
09.2022 - 05.2024

SERVER

Cooper's Hawk Winery and Restaurants
01.2020 - 06.2021

SERVER SHIFT LEADER/ FOH MANAGER

TGI Friday's
08.2017 - 01.2020

SERVER

Giovanni's Italian Restaurant
09.2016 - 01.2024

HIGH SCHOOL DIPLOMA - undefined

Mariner High School