Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Madeline Moynagh

Orlando,FL

Summary

Patient-oriented Pharmacy Technician offering 2-year history of excellent customer service and an extensive pharmaceutical knowledge. Has experience working with a variety of healthcare providers, insurance providers, and customers alike. Versed in relevant regulations with dedication to ethical practices. Highly flexible with a natural ability to speak to others whether it be teammates or customers with a deep respect, empathy, and disarming tone to keep everyone relaxed and comfortable.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreen's Pharmacy
Orlando, FL
06.2023 - Current
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures and the best practices for effiency and safety
  • Did inventory and stock checks for a variety of medications to help customers get their prescriptions
  • Assisted in the process of transferring prescriptions to and from Walgreens
  • Proficiently and appropriately transferred customers to the correct area or line to get them the best assistance.
  • I memorized over 200 medication names, as well as their generics and uses, to provide better service and enhance my pharmaceutical vocabulary.
  • Explained insurance rejections and gave customers just advice on how to move forward to get their prescriptions.
  • Ensured compliance with HIPAA, FDA, DEA, and current laws/company policy to safely practice my job
  • Performed pharmaceutical calculations on injectables, tablets, capsules, and solutions to determine day supply and quantity dispensed
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.

Crew Member

Wendy's
Saint Cloud, FL
07.2022 - 06.2023
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Performed closing tasks which included washing and assorting all of the dishes for the drive-thru.
  • Worked in place of other team members to package orders during rushes or while other team members unloaded the weekly shipment from the truck.
  • Kept work station cleanly and well-stocked.
  • Greeted and handed out orders to customers- handling any requests, complaints, or questions to ensure a positive and productive atmosphere.

Education

High School Diploma -

Harmony High School
Harmony
05-2022

Skills

  • Proficiency
  • Insurance Verification
  • FDA/HIPPA Compliance
  • Prescription interpretation
  • Updating medication histories
  • Resolving Customer Issues
  • Problem-Solving Skills
  • Team Collaboration
  • Quality Assurance and Control
  • Charismatic
  • Data entry
  • Receptive to feedback
  • Punctual
  • Drug safety
  • Processing payments
  • Medication labels
  • Fast typing speed
  • Software proficiency
  • Resolving billing discrepancies

Affiliations

  • Keeping up with physical activities through the gym or a nature hike
  • Painting and making collages
  • Poetry or creative writing as a healthy form of expression

Certification

  • Florida Pharmacy Technician license
  • Adobe Premiere certified
  • Microsoft Excel certified

References

  • Jonn Garcia- Current manager (phone number 407-345-1726)
  • Angela Medina- previous employer (phone number 772-279-7193)
  • Isabel Montoya- Biology teacher (email IMontoya@Osceolaschools.net)

Timeline

Pharmacy Technician

Walgreen's Pharmacy
06.2023 - Current

Crew Member

Wendy's
07.2022 - 06.2023

High School Diploma -

Harmony High School

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Madeline Moynagh