Madeline Mrachek
Austin,TX
Overview
2
2
years of professional experience
Work History
Manager
Whozaone
05.2023 - 08.2023
- Supervised all workers- front desk attendants and lifeguards
- Offer guests information on birthday parties, corporate events, etc
- Managed inventory control, cash control, and store opening and closing procedures.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Desk Attendant
The Marq Champions Club
08.2022 - 12.2022
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Checked members into gym by scanning badges.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Guest Communications
Whoazone
05.2022 - 09.2022
- Answered daily phone calls and messages regarding company questions
- Book sessions, birthday parties, groups, and corporate events
- Take payments and refunds when needed for two nationwide locations all while working with guests in a timely and professional manner
Guest Services Cashier
Whoazone
05.2021 - 09.2021
- Used POS system to enter orders, process payments and issue receipts.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Science - Kinesiology
University of Texas At Austin
Austin, TX05.2027
High School Diploma -
Timber Creek High School
Fort Worth, TX05.2023
Skills
- Cash Handling
- POS Systems
- Welcoming Guests
- Guest Services
- Problem-Solving Skills
- Social Perceptiveness
- Team Oversight
- Emergency Situations
Activities and Leadership
- Junior Varsity Volleyball, Club Volleyball, Varsity Track
- Elected Captain of Timber Creek High School's women's track team
- Student Council Member 2021-2023
- National Honor's Society Member 2022-2023
- Spanish Club Member 2022-2023
Timeline
Manager
Whozaone
05.2023 - 08.2023
Front Desk Attendant
The Marq Champions Club
08.2022 - 12.2022
Guest Communications
Whoazone
05.2022 - 09.2022
Guest Services Cashier
Whoazone
05.2021 - 09.2021
Bachelor of Science - Kinesiology
University of Texas At Austin
High School Diploma -
Timber Creek High School
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