Madeline Nielsen

• Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
• Resolved customer complaints promptly, maintaining high satisfaction levels.
• Implemented improvements in workflow to enhance service speed during peak hours.
• Developed strong relationships with regular patrons, fostering loyalty and repeat business.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.

• Communicated with costumers to input orders and resolve conflicts.
• Practiced regular sanitization for eating and food handling surfaces.
• Prepared food orders to support waitstaff and other team members.
• Distributed food during busy peak periods to drive customer satisfaction.
• Worked with money handling and accurate payment management practices.
• Integrated service and team management strategies to boost business profits.
• Trained new team members on food safety and service protocols.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support. Including teamwork.
• Attentively monitored safety of guests in and around swimming pool at all times.
• Maintained rescue equipment by conducting inspections and completing basic repairs.
• Saved and supported distressed patrons using rescue techniques and equipment.
• Guided swimming instructions to younger individuals of various ages to build confidence, strength and skills in positive learning environment.
• Maximized pool patron satisfaction by greeting with courtesy and resolving issues promptly.

• Currently attending The University of Utah
• Further continuing education in a Bio-Veterinary Science degree from Utah State University following Fall 2022.

Completed full-certification and training as a CNA.