Madeline Pearne
Redlands,CA
Summary
Dynamic and adaptable professional with a rich background at Finneys Crafthouse, skilled in customer service and problem-solving. Excelled in training roles, enhancing team efficiency and customer satisfaction. Demonstrated compassion and detail orientation across diverse roles, from food service to animal care, always prioritizing quality and safety.
Overview
5
5
years of professional experience
Work History
Food Expeditor
Finneys Crafthouse
Redlands, CA
08.2023 - Current
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
Dog Walker
Self Employed
Redlands, CA
04.2019 - Current
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Handled dogs of all sizes and ages dealing with many temperaments and specific dog needs.
Hostess Trainer
Finneys Crafthouse
Redlands, CA
05.2023 - 08.2023
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
Lead Barista
Barnes and Nobles
Redlands, CA
06.2022 - 05.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Barista Shift Supervisor
Cupcake and Espresso Bar
Redlands, CA
06.2020 - 05.2022
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Education
In Process Education - Biology
Crafton Hills College
Yucaipa, CAHigh School Diploma - General Education
Redlands Senior High School
Redlands, CA06.2022
Skills
- Customer Service and Communication
- Detail oriented
- Problem solving skills
- Compassion
Timeline
Food Expeditor
Finneys Crafthouse
08.2023 - Current
Hostess Trainer
Finneys Crafthouse
05.2023 - 08.2023
Lead Barista
Barnes and Nobles
06.2022 - 05.2023
Barista Shift Supervisor
Cupcake and Espresso Bar
06.2020 - 05.2022
Dog Walker
Self Employed
04.2019 - Current
In Process Education - Biology
Crafton Hills College
High School Diploma - General Education
Redlands Senior High School