Madeline Platero

• Provide exceptional customer service by assisting members with personal and business account inquiries, transactions, and problem resolution both in person and over the phone while using a dual screen set up.
• Loan application assistance and processing using DocuSign and MeridianLink along with other support software programs.
• Process cash and check deposits, withdrawals, loan payments, and transfers accurately and efficiently.
• Cross-sell products such as credit cards, loans, and savings accounts to maximize member satisfaction and retention.

• Took 50 inbound and outbound calls per day to assist callers with booking several varying types of trips, collecting payments and processing fees, and resolving billing issues while using a dual screen set up.
• Gained critical knowledge and understanding of the software programs used by reservations, and used that knowledge to apply toward booking, tracking, and deciphering multiple types of tickets, as well as the DL term coding program to assist with the processing of reissues.
• Assisted with SkyMiles account management such as resolving password and account access difficulties, helping customers understand the necessary steps to reach or maintain Medallion status, and resolve account security locks and fraudulent account activity by following security protocols and procedures.
• Built meaningful connections with clients by empathetically listening to their concerns and working together to find solutions for any problems they might run into, so that their experience with the company can leave a lasting positive impression that makes them want to return again and again.

• Used a scanner to select and pick merchandise from bins, flat stock and racks to fill customer orders in a timely manner.

• Loaded, unloaded and moved products weighing 10+ pounds by hand or tote.

• Packed products, printed labels, and prepared orders for shipment, before sending down conveyor belt, ensuring accuracy and quality.

• Took advantage of the opportunity to optimize multi-tasking skills by efficiently running multiple different types of machinery at once to produce a variety of embroidery on items such as shirts, hats, pillows, uniforms, and name tags.
• Produced merchandise in timely manner that met warehouse standards and passed thorough quality control checks.
• Responsible for maintaining clean work area and following safety guidelines for self and fellow workers.

• Completed cashiering duties by collecting payments, helping customers locate merchandise, maintaining clean and organized work area while also answering the phone at front register for customer inquiries.
• Received and unloaded shipment of merchandise, checked invoice to confirm store did in fact receive everything that was purchased.
• Used shipping invoice data to determine the price of new items, as well as stock and organize those items onto sales floor.

• .Collected payments and provided friendly customer service to guests, as well as maintaining clean and welcoming work area.
• Stocked 18+ racks of clothes per day onto the sales floor while also keeping it organized to meet store and manager expectations.
• Honed my ability to work quickly on my feet by cleaning, shining, pricing, stocking, and organizing all shoes that came in from donations and made them reach a presentable standard to be resold.

• Coordinated logistics for special events, such as conferences, or workshops.
• Collaborated with other volunteers to create a positive work environment.
• Organized and maintained records of volunteer hours and donations.

• Provide exceptional customer service by assisting members with account inquiries, transactions, loan application assistance and problem resolution both in person and over the phone using dual screen set up.
• Process cash and check deposits, withdrawals, loan payments, and transfers accurately and efficiently.
• Cross-sell products such as credit cards, loans, and savings accounts to maximize member satisfaction and retention.