Madeline Puente
Fallbrook,CA
Summary
Highly driven Store Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Motivates, trains, and develops team members to drive profitability in a competitive environment. Over 25 years of well-rounded experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ross Dress for Less
Oceanside, CA
10.2025 - Current
- Led daily operational activities, ensuring compliance with company policies and procedures.
- Mentored and trained new staff on store operations and customer service standards.
- Analyzed sales data to optimize inventory levels and improve product placement.
- Developed employee schedules to ensure adequate coverage during peak hours.
- Collaborated with management to enhance visual merchandising, improving overall store presentation.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Store Manager
Family Dollar
Vista, CA
04.2023 - 04.2024
- Assessed operational efficiency of the store's departments.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Performed regular price checks to ensure competitive pricing.
- Identified employee's unique strengths and challenges, providing tailored coaching to enhance their skills and performance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Salon Manager
JCPenney
Temecula, CA
04.2019 - 06.2022
- Managed a team of 19 employees and supported their daily operations.
- Conducted regular employee meetings to discuss and support their professional development objectives, both technical and personal.
- Handled staff development, budgeting and supply ordering.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Supervised banking procedures, cash flow and accounting processes.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Trained and supervised staff on proper customer service techniques and product knowledge.
Business Owner/General Manager
Fantastic Sams Cut and Color
Vista, CA
06.2013 - 06.2018
- Owned and operated a franchise.
- Lead classes as a Master Chi Educator for all regional salons.
- Assisted other managers, including; managing their Profit and Loss statements, and operations, coached on customer service, and trained new managers.
- Set pricing structures according to market analytics and emerging trends.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed grand openings and conducted all hands-on trainings.
- Developed strategic plans to increase profitability and efficiency.
- Executed performance reviews to encourage improved productivity for team members.
Education
Bachelor of Science - Business Management
Achieve
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UTCertified Business Coach And Consultant - On Line And Travel
Mind Valley-Evercoach
09-2023
Skills
- Meeting and Exceeding goals
- Presentation skills
- Customer Service
- Goal Setting
- Employee Development
- Team Building
- Team Leadership
- Decision-Making
- Hiring and Training
- Strategic Planning
- Idea Development and Brainstorming
- Employee Coaching and Mentoring
- Operations Management
Certification
- Cosmetology License, State of California
- Certified Business Coach, MindValley Evercoach - 2023
- Certified Business Consultant, MindValley Evercoach - 2023
Timeline
Assistant Manager
Ross Dress for Less
10.2025 - Current
Store Manager
Family Dollar
04.2023 - 04.2024
Salon Manager
JCPenney
04.2019 - 06.2022
Business Owner/General Manager
Fantastic Sams Cut and Color
06.2013 - 06.2018
Bachelor of Science - Business Management
Western Governors University
Certified Business Coach And Consultant - On Line And Travel
Mind Valley-Evercoach
Bachelor of Science - Business Management
Achieve