MADISON TEATS
I am a spirited and effective Assistant manager/Sales Associate with four years of experience driving customer service and satisfaction in the retail and beauty industry. I have a proven ability to build strong relationships through active listening and customized product/ retail recommendations. I have an expertise in upselling techniques consistently surpassing sales targets with this. I always maintain a welcoming store environment while building trust and loyalty among customers. I am committed to staying informed on the latest products, services and promotions to provide exceptional service and education to customers. I'm proficient at managing transactions using POS systems while ensuring an organized space. I am personable and organized with a drive for effective team coordination and problem-solving. I possess a solid grasp of operational procedures and excel well in managing daily tasks and customer interactions. I work well in a fast paced environment while ready to drive efficiency and support organizational goals through my leadership and strategic planning. Im always ready to use these skills in new environments!
Work History
Assistant Manager
11 Months- Trained, mentored, and motivated team members to enhance performance, provide excellent customer service, and reach sales goals.
- Developed staff schedules to optimize coverage during peak hours and events.
- Implemented visual merchandising strategies to drive customer engagement and sales.
- Collaborated with management on promotional changes to increase foot traffic in-store.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction rates.
- Supervised day-to-day operations and supported the Store Manager to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective visual merchandising strategies and targeted promotions.
- Monitor inventory levels, receive shipments, and organize the stockroom.
Sales associate/ Beauty Consultant
2 Years 1 Month- Welcomed customers with warmth and professionalism while providing assistance with their needs.
- Built strong customer relationships through personalized services and product recommendations.
- Assisted clients in finding products that fit their preferences, needs, and skin types.
- Executed sales strategies and up-sale techniques, consistently surpassing monthly sales targets.
- Maintained current knowledge of product offerings and usage methods to enhance customer service.
- Processed transactions accurately using a POS system.
- Maintained a clean and welcoming store environment, promoting a positive and comfortable experience.
- Maintained cleanliness and organization in the salon.
Education
- Graduated with a 3.9 GPA
- GPA: 3.9 GPA
- Ended the year with a 3.15 GPA
- GPA: 3.15 GPA
Skills
Timeline
Assistant Manager
Sales associate/ Beauty Consultant
Penn State University
Parkland High School
Personal Information
Title: Assistant Manager/ Sales associate