Madeline Reh
Victor
Summary
Hardworking Student offering part-time work experience and knowledge in customer experience and management. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
5
5
years of professional experience
Work History
Banquet Server
Ravenwood Golf Club
05.2022 - Current
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Key Holder
Garage Clothing
09.2022 - 07.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Sales Associate
Garage Clothing
10.2020 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Management
St. John Fisher University
Rochester, NY05-2026
High School Diploma -
Victor Senior High School
Victor, NY06-2023
Skills
- Strong teamwork
- Time management
- Adaptive problem solving
- Punctual and reliable
Timeline
Key Holder
Garage Clothing
09.2022 - 07.2024
Banquet Server
Ravenwood Golf Club
05.2022 - Current
Sales Associate
Garage Clothing
10.2020 - 09.2022
Bachelor of Science - Management
St. John Fisher University
High School Diploma -
Victor Senior High School
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