Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madeline Richardson

Hammond,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

PBX Operator

North Oaks Medical Center
12.2022 - Current
  • Utilize Microsoft Excel to update daily activities
  • Direct incoming calls to internal personnel and departments, routing to best-qualified department.
  • Support customers by managing 30-80 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Respond to customer inquiries with patience and positivity to establish excellent first impression.
  • Create and maintain company phone directory with current extensions and staff information.
  • Create relationships with physicians, nurses, and other department employees
  • Train new employees in Epic hyperspace and maintain training materials
  • Create and maintain company phone directory with current extensions and staff information.

Server Shift Leader/Trainer

Streetside Market
02.2022 - Current
  • Serve food and beverages promptly with focused attention to customer needs.
  • Work with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivate warm relationships with regular customers.
  • Maintain clean and organized dining areas to uphold restaurant hygiene standards.
  • Train new employees on POS system and how to do the job efficiently and professionally
  • Strong multitasking abilities
  • Oversee daily operations of the service team and assign duties

Daycare Teacher

North Cypress Fitness Center
08.2021 - 02.2022
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Gathered materials and resources to prepare for lessons and activities.

Server

G&J's Drive Inn
04.2020 - 08.2021
  • Worked to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

No Degree - Marketing

Southeastern Louisiana University
Hammond, LA
05.2026

High School Diploma -

Albany High School
Albany, LA
05.2022

Skills

  • Utilize EPIC
  • Microsoft Word
  • Microsoft Excel
  • Microsoft OneNote
  • Telephone Reception
  • Client Satisfaction
  • Personnel Management
  • Strong Telephone Etiquette
  • Quick Learner
  • Typing Skills

Certification

  • Certified in Microsoft Software
  • CPR Certified

Timeline

PBX Operator

North Oaks Medical Center
12.2022 - Current

Server Shift Leader/Trainer

Streetside Market
02.2022 - Current

Daycare Teacher

North Cypress Fitness Center
08.2021 - 02.2022

Server

G&J's Drive Inn
04.2020 - 08.2021

No Degree - Marketing

Southeastern Louisiana University

High School Diploma -

Albany High School

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Madeline Richardson