Madeline Rico
Sandy Hook,CT
Summary
Compassionate professional known for high productivity and efficiency in task completion. Skilled in animal handling, medication administration, patient care, and client communication with ability to maintain calm under pressure. Excellent communication, empathy, and teamwork skills, ensuring optimal support in the fast-paced veterinary environment.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
Schulhof Animal Hospital
Westport, CT
04.2021 - Current
- Answered client phone calls and responded to texts while taking messages for staff technicians and veterinarians
- Reviewed pet records and interviewed clients, entering important data into EMR and paper files
- Greeted clients and patients warmly, ensuring that clients were well-informed on all details regarding their pets visit upon arrival and discharge
- Coordinated with clinical, boarding, and grooming departments within the hospital to ensure clear communication over patient care
- Trained new staff members and interns on proper procedures for interacting with clients and animals
- Sanitized exam rooms, instruments, surgical area, and kennels for disease control and sterilization
- Examined animals for behavioral changes or concerning clinical symptoms indicating illness or injury throughout their stay
- Performed 4DX tests, x-rays, and TruRapid tests to check animal health
- Monitored vitals throughout and post-surgery, administering and calculating medications under vet direction
- Restrained animals during examinations and treatments, using appropriate restraint techniques according to species, size, and temperament while keeping staff and patients safe
- Provided daily care of animals, including feeding, watering, and exercising
Education
Associates in Progress - Science General Studies
Naugatuck Valley Community College
Waterbury, CT - Online ClassesHigh School Diploma -
Weston High School
Weston, CTSkills
- Client communication and relationship building
- Animal care
- Customer service
- Team collaboration
- Attention to detail
- Time management
- Employee training
- Animal restraint
- Sanitation protocols
- Patient flow management
- Veterinary terminology
Affiliations
- Volunteer for the Women & Families Center in Meriden, CT
- Avid advocate and rescuer of hamsters, member of IHANA
References
References available upon request.
Timeline
Veterinary Assistant
Schulhof Animal Hospital
04.2021 - Current
Associates in Progress - Science General Studies
Naugatuck Valley Community College
High School Diploma -
Weston High School
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