Madeline Rios
Mesa,AZ
Summary
With over a decade of customer service and management experience, I have become very skilled at maintaining an organized, productive, and inviting work environment. I strive to provide a positive environment for my staff, coworkers, and clients each day. I have a passion for helping others and am seeking positions that allow me to further develop my career in management and also help build a team of amazing customer service employees.
Overview
11
11
years of professional experience
Work History
Personal Banker II
Commerce Bank
Kansas City, Missouri
01.2025 - Current
- Develope strong and lasting relationships with clients by providing exceptional and consistent customer service while also optimizing sales opportunities and interactions
- Advise customers on various financial products available from the bank best suited for them based upon their individual financial needs
- Process account openings and closings for both personal and small business clients
- Identify potential fraud risks on accounts and report suspicious activities to the appropriate individuals and departments
- Cross-sell banking products such as credit cards, loans, and investments products
- Strengthen and build customer relationships by maintaining regular follow-up processes and rapport
- Set appointments with established customers to come in for a financial review of their accounts and discuss any potential product opportunities they may benefit from to maximize sales interactions
Bank Teller
Wells Fargo
Tempe, Arizona
07.2023 - 11.2024
- Provide excellent customer service to all branch visitors, assist customers with any teller transactions or inquiries, have meaningful conversations with customers, and listen for any banker referral cues
- Practice risk management with every transaction and also provide assistance to other tellers who may require a transaction approver
Store Manager
Jimmy John's
09.2015 - 06.2023
- Complete the appropriate daily management procedures for opening and closing shifts and ensure the building is secure at the start and end of every day
- Ensure that all procedures for cash handling have been completed correctly for every shift
- Order weekly produce and inventory
- Process all invoices and deposits and also ensure everything was documented both electronically filed in store
- Other various management duties included scheduling, counting inventory, setting staff expectations, staff and management meetings, handling customer complaints, and managing the store during any corporate visits or audits
Education
High School Diploma -
Desert Ridge High School
Mesa05-2016
Some College (No Degree) - Atmospheric Sciences And Meteorology
Arizona State University
Tempe, AZSkills
- Team Leadership and Management
- Staffing and Recruiting
- Employee Training
- Workplace Communication
- Organization
- Risk Management
- Strategic Planning
- Situational Awareness and Adaptability
Timeline
Personal Banker II
Commerce Bank
01.2025 - Current
Bank Teller
Wells Fargo
07.2023 - 11.2024
Store Manager
Jimmy John's
09.2015 - 06.2023
High School Diploma -
Desert Ridge High School
Some College (No Degree) - Atmospheric Sciences And Meteorology
Arizona State University