Patricia Amundson
Baudette,MN
Summary
Results-driven banking professional with over a decade of experience in sales, relationship management, and operational leadership within financial services and retail. Expertise in regulatory compliance, high-liability audit management, and executing detailed transactions in fast-paced environments. Proven track record in leading branch operations, coaching teams to surpass KPIs, and accelerating growth in business accounts and consumer lending.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Personal Banker II
National Bank of Commerce
10.2025 - Current
- Developed and managed customer relationships, actively listening to financial needs and recommending tailored consumer and business banking solutions to enhance client satisfaction.
- Originate and process consumer lending products, specializing in Home Equity Lines of Credit (HELOCs) while strictly adhering to NMLS compliance and bank policies.
- Served as community ambassador across multiple branch locations, facilitating new business development and increasing local market presence.
- Partner cross-functionally with commercial lending and treasury management teams to expand local financial expertise and secure complex client relationships.
- Provided comprehensive branch support by navigating between platform sales and teller line operations, ensuring exceptional and timely customer service.
- Advised clients on deposit accounts, loans, and credit products aligned with financial goals.
- Opened and maintained checking, savings, CD, and IRA accounts with strong documentation accuracy.
- Resolved account issues, disputes, and service requests while maintaining compliance with banking policies.
- Referred qualified customers to mortgage, wealth, and business banking specialists for expanded support.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Directed daily operations to maintain workflow consistency and team accountability.
- Developed staff through coaching, performance feedback, and role-specific training.
- Directed daily operations support, ensuring accurate scheduling, reporting, and task prioritization across departments.
- Coordinated cross-functional communication to resolve workflow issues and maintain service consistency.
Senior Digital Branch Specialist
Civic Federal Credit Union
10.2022 - 08.2025
- Assessed earnings, financial conditions, and lending needs of loan applicants through detailed interviews, recommending optimal loan programs and facilitating seamless remote processing.
- Promptly resolved complex member inquiries across omnichannel platforms, including phone, web chat, text, and video conference.
- Maintained flawless compliance with Truth in Savings and Fair Credit Lending Practices, actively identifying red flags to detect fraud and mitigate institutional loss.
- Orchestrated high-liability vault closure, notifying hundreds of members months in advance, scheduling content removal, and ensuring compliance with unclaimed property regulations.
- Key Project - Safe Deposit Box Vault Closure: Orchestrated a high-liability vault closure, notifying hundreds of members months in advance, scheduling content removal, and ensuring strict adherence to unclaimed property regulations.
- Resolved member inquiries and account issues with accurate, courteous branch service.
- Opened and maintained deposit accounts while verifying documentation and compliance requirements.
- Supported loan applications by collecting forms, reviewing details, and coordinating follow-up.
- Trained branch staff on procedures, system use, and service standards.
- Monitored daily operations to ensure accuracy, efficiency, and policy adherence.
- Assisted with escalated issues, providing clear guidance and timely resolution.
- Maintained up-to-date knowledge of industry trends, incorporating this insight into strategic planning processes for future growth opportunities within the branch network.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Associate Personal Banker & Lead Teller
Wells Fargo
09.2015 - 09.2022
- Associate Personal Banker: Led comprehensive financial conversations to capture client needs, successfully educating customers on branch products and digital/mobile banking solutions to meet their complex goals.
- Utilized relationship management tools to schedule outreach, prepare for appointments, and connect high-value clients with specialized internal partners.
- Lead Teller (2015-2021): Led teller team to achieve daily KPIs and meet customer service expectations through morning huddles, observations, and ongoing coaching.
- Protected branch assets by managing cash supply orders, investigating drawer discrepancies, verifying draft integrity, and overseeing foreign transactions.
- Built customer relationships through consultative conversations to identify banking needs and recommend suitable account solutions.
- Processed deposits, withdrawals, payments, and transfers with accuracy while following branch procedures and compliance standards.
- Assisted clients with online banking enrollment, mobile app navigation, and account maintenance requests.
- Reviewed customer financial information to suggest checking, savings, credit, and loan products aligned with goals.
- Resolved account questions and service issues promptly while maintaining professional communication and confidentiality.
- Educated customers on account features, digital tools, and security practices to improve self-service adoption.
- Coordinated branch transactions and documentation to support smooth daily operations and audit readiness.
- Strengthened customer retention by delivering consistent service and identifying opportunities for additional banking relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Ensured compliance with company policies, safety standards, and regulatory requirements.
- Monitored performance indicators to identify gaps and support informed decisions.
- Implemented process improvements to reduce inefficiencies and strengthen operational control.
- Led communication between leadership and staff to align goals and expectations.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
Store Manager
Verizon Wireless
01.2012 - 09.2015
- Directed daily store operations and maintained on-site leadership presence to ensure customer-centric service and adherence to corporate operational standards.
- Exceeded store sales quotas by cultivating a motivated team and effectively resolving escalated customer issues through open communication.
- Managed back-office procedures, including talent acquisition, hiring, and inventory control, to enhance profitability.
Education
General Studies
Northwest Community And Technical College
High School Diploma -
East Grand Forks Senior High
East Grand Forks, MNSkills
- Consumer Banking
- Account management
- Branch management
- Risk management
- Operational Efficiency
- Customer Experience
- Customer service
- Customer satisfaction
- Relationship management
- Relationship building
- Team leadership
- Staff management
- Team Development
- Decision-making
- Verbal and written communication
- Goals and performance
- Branch Operations & Leadership
Certification
SAFE Certified Loan Officer (NMLS #2091559) | Minnesota Notary Public License, Certifications: Branch Operating Standards (Wells Fargo) | Mobile Specialist (Wells Fargo)
LICENSES, CERTIFICATIONS & AWARDS
Awards (Wells Fargo): STARS Champion Performer | Service Excellence Award (Nominated by Branch & Service Managers) | Service Recognition Award | Business Advocate Program Designation
Timeline
Personal Banker II
National Bank of Commerce
10.2025 - Current
Senior Digital Branch Specialist
Civic Federal Credit Union
10.2022 - 08.2025
Associate Personal Banker & Lead Teller
Wells Fargo
09.2015 - 09.2022
Store Manager
Verizon Wireless
01.2012 - 09.2015
General Studies
Northwest Community And Technical College
High School Diploma -
East Grand Forks Senior High