Madeline Rosario
Wilmington,DE
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
21
21
years of professional experience
Work History
Server
Mexican post
Wilmington , DE
07.2012 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Cultivate an encouraging environment consistently
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained a spotless workplace.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
Sales Associate
Kenneth Cole
Atlantic City, New Jersey
02.2006 - 12.2009
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
Line Cook
Trump Taj Mahal
Atlantic City, New Jersey
11.2003 - 03.2009
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Inspected equipment for cleanliness prior to use every shift.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Followed proper food handling methods and maintained correct temperature of food products.
- Made meals in accordance with company standards and requirements.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Trained new team members on proper meat and vegetable preparation techniques.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Verified kitchen staff followed all recipes and portion serving guidelines correctly.
Education
GED -
Cambridge Spring
Cambridge Springs, PA10-1999
Skills
- Food inspection
- Daily specials memorizations
- Team member support
- Server training
- High-volume dining
- Sales expertise
- Liquor, wine, and food service
- Customer service
Training and Hobbies
- Im a trained Education Equity Ambassador
- Cooking and baking
- Arts and craft
- Fashion decor
Timeline
Server
Mexican post
07.2012 - Current
Sales Associate
Kenneth Cole
02.2006 - 12.2009
Line Cook
Trump Taj Mahal
11.2003 - 03.2009
GED -
Cambridge Spring