Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hi, I’m
Madeline Routt
Fort Worth,TX
Summary
Overview
6
years of professional experience
1
Certification
Work History
Spec's Wine, Spirits & Finer FoodsHurst, TX
Front End Associate/Cashier Level 2
06.2023 - Current
Job overview
- Operate cash register or electronic scanner and look up products as needed to access UPC codes or prices
- Greeted customers warmly upon arrival and identified their needs.
- Answered incoming calls promptly, providing accurate information about products and services.
- Resolved discrepancies between physical stock counts and computer records.
- Organized backroom storage areas according to company standards.
- Processed customer transactions and provided excellent customer service.
- Verified accuracy of pricing signs throughout store.
- Created weekly reports on sales trends for the management team's review.
- Collaborated closely with coworkers on special projects or tasks as assigned by manager.
- Assisted in organizing merchandise displays on the sales floor.
- Maintained a clean, organized and inviting store environment.
- Consistently met all performance goals set by management.
- Operated register for cash, check and credit card transactions, maintaining 90% accuracy.
- Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ensure proper pricing by scanning the correct barcode
- Properly use and maintain computers, registers, and scanner equipment
- Check acceptable identification, use 36 sign-in, to ensure you make the legal sale
- Use best practices and always be professional when checking IDs
- Receive cash, checks, debit cards, credit cards, or gift cards
- Compute and record totals of all transactions on daily record sheet
- Maintains customer records
- Carry out directives of management efficiently
- Fulfill responsibilities with care and attention to detail
- Practice teamwork and cooperation with others
- Possess time management skills and be able to prioritize tasks
- Ability to manage stress in a fast-paced environment
- Ability to apply common sense and understand instructions furnished in written, oral, or diagram form
- Answers and transfers inbound calls.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Ensured compliance with all safety policies and procedures.
- Stocked shelves with new inventory according to established guidelines.
- Monitored merchandise inventory for loss prevention purposes.
- Cross-trained in multiple departments for increased versatility.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed data entry tasks into various computer systems accurately and promptly.
- Utilized specialized software applications related to the job role.
- Updated existing records with new or revised information as needed.
- Scanned documents into appropriate databases for storage purposes.
- Maintained confidentiality of sensitive information entered into the system.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Provided assistance in physical inventories as requested by management team members.
- Followed company safety policies while handling heavy objects manually or with equipment such as forklifts or dollies during the unloading process.
- Prepared outbound shipments ensuring accurate labeling, packaging, weight calculations, shipping charges .
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Organized warehouse storage areas by item type and category for easy access and retrieval of products.
Tuesday MorningHurst, TX
Store Associate/Key Holder
07.2022 - 03.2023
Job overview
- Deliver quick and friendly customer service
- Greeted customers upon their entry into the store and helped them with any questions and concerns
- Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register
- Performed all checkout procedures quickly and accurately each time, while also promoting the store sales to customers
- Demonstrated proficiencies in telephone within a high-volume environment
- Addressed concerned/upset/angry guests researched and rapidly solved
- Ensured regulatory compliance across all departments.
- Maintained up-to-date knowledge of industry trends and best practices.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Ensured compliance with all safety policies and procedures.
- Assisted in the hiring and training of new staff members.
- Analyzed financial data to identify opportunities for improvement in operational efficiency.
- Organized store promotions, displays, and window dressing.
- Audited stockroom shelves on a daily basis to ensure organization was maintained.
- Coordinated with suppliers to restock items as needed.
- Prepared weekly reports on sales volumes, profit margins.
- Created a positive work environment for employees by providing guidance and support.
- Resolved conflicts between customers, staff members, or vendors.
- Managed daily operations of the store, including opening and closing procedures.
- Performed cost analysis to determine pricing structures for products.
- Maintained accurate records of all transactions within the store.
- Supervised cashiers during busy hours to ensure accuracy of transactions.
- Performed regular price checks to ensure competitive pricing.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
McAlister's DeliNorth Richland Hills, TX
Line Cook
02.2018 - 06.2018
Job overview
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Inspected equipment for cleanliness prior to use every shift.
- Ensured that all dishes were prepared according to recipe specifications.
- Adhered to sanitation policies at all times when handling food products.
- Conducted regular maintenance checks on equipment ensuring proper functioning order.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Communicated effectively with other staff members regarding orders and menu changes.
- Performed basic knife skills such as dicing onions or slicing meats.
- Maintained accurate records of daily production sheets including waste logs.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Stocked and restocked kitchen supplies as needed.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Followed proper food handling methods and maintained correct temperature of food products.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Coordinated with front-of-house staff for seamless guest experiences.
Education
Tarrant County College
Associate in Arts (AA) from Visual Arts
12.2023
University Overview
- Honor Roll 2023
Tarrant County College
Associate in Arts (AA) from Liberal Arts & Sciences
05.2022
University Overview
Skills
- Microsoft Word, Google Docs, and Windows experience
- Customer service
- Adaptability
- Time management
- Communication skills
- Active listening
- Organizational skills
- Retail sales
- Merchandising
- Data entry
- Computer literacy
- Detail oriented
- Multitasking skills
- Database management
- Sales
- Research
- Merchandising
- Typing
- Cash handling
- Front desk
- Events management
- POS operations
- Inventory Monitoring
- Team contribution
- Time Management
- Customer Service
- Research abilities
- Computer maintenance
- Document processing
- Data Entry
- File Management
- Documentation And Reporting
- Meticulous attention to detail
Certification
TABC Certified, 06/01/23, 06/01/25
Timeline
Front End Associate/Cashier Level 2
Spec's Wine, Spirits & Finer Foods
06.2023 - Current
Store Associate/Key Holder
Tuesday Morning
07.2022 - 03.2023
Line Cook
McAlister's Deli
02.2018 - 06.2018
Tarrant County College
Associate in Arts (AA) from Visual Arts
Tarrant County College
Associate in Arts (AA) from Liberal Arts & Sciences
TABC Certified, 06/01/23, 06/01/25
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