Madeline Sanchez

- Responsible for multiple SAP transactions (i.e., order entry, returns, credits/debits, quality notifications,outputs, deliveries/shipments, invoices
- Review daily reports to proactively address and resolve issues (i.e., open order report, returns report, SAP block report, Power BI, Order Commitment Report, etc.)
Quickly identify and own resolution o f customer issues
- Work with Order Coordinators, Asset Schedulers, and other supply chain partners to assess and resolve material availability, supply issues, order management and prioritization
- Engage sales team on customer issues and requests, pricing, and approvals, followed by necessary actions
to resolve
- Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments
- Work with Sales on new customer set-up/changes, pricing, order fulfillment issues, complaints, and samples
- Understand and support both internal and external audit requirements as it relates to customer service activities
- Responsible for acting within assigned delegation of authority to perform SAP transactions (i.e., credits,returns, samples) while adhering t o internal controls and SOX compliance.

- Responsible for multiple SAP transactions (i.e., order entry, returns, credits/debits, quality notifications,outputs, Deliveries/shipments, invoices

- Review daily reports to proactively address and resolve issues (i.e., open order report, returns report, SAP block report, Power BI, Order Commitment Report, etc.) Quickly identify and own resolution o f customer issues

- Work with Order Coordinators, Asset Schedulers, and other supply chain partners to assess and resolve material availability, supply issues, order management and prioritization

- Engage sales team on customer issues and requests, pricing, and approvals, followed by necessary actions to resolve

- Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments

- Work with Sales on new customer set-up/changes, pricing, order fulfillment issues, complaints, and samples

- Understand and support both internal and external audit requirements as it relates to customer service activities

- Responsible for acting within assigned delegation of authority to perform SAP transactions (i.e., credits,returns, samples) while adhering t o internal controls and SOX compliance.

- Responsible for multiple SAP transactions (i.e., order entry, returns, credits/debits, quality notifications,outputs, deliveries/shipments, invoices

- Review daily reports to proactively address and resolve issues (i.e., open order report, returns report, SAP block report, Power BI, Order Commitment Report, etc.) Quickly identify and own resolution o f customer issues

- Work with Order Coordinators, Asset Schedulers, and other supply chain partners to assess and resolve material availability, supply issues, order management and prioritization

- Engage sales team on customer issues and requests, pricing, and approvals, followed by necessary actions to resolve

- Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments

- Work with Sales on new customer set-up/changes, pricing, order fulfillment issues, complaints, and samples

- Understand and support both internal and external audit requirements as it relates to customer service activities

- Responsible for acting within assigned delegation of authority to perform SAP transactions (i.e., credits,returns, samples) while adhering t o internal controls and SOX compliance.

• Manage the order process for major account.
• Team lead for the support staff.
• Assist the planning department when customer orders have reached capacity.
• Cover and fill-in for account reps during their absence.
• Train new hires on company best practices for customer service.
• Served as back up for the Accounts Receivable department.
• Kaizen leader and coach.
• Human performance leader (module for driving improvements and reducing errors).
• Special Recognition: Winner of the Best of the Best award for implementing Human Performance into office Environment.