Taylor Oakes
Tacoma,WA
Summary
Results-focused professional with strong communication, problem-solving, time management, and organizational skills. Demonstrates the ability to build effective communication channels across multi-level organizations, utilizing critical thinking and analytical abilities to develop innovative solutions. Committed to exceeding expectations and delivering high-quality work, thriving in dynamic, fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Tacoma Public Utilities
01.2019 - Current
- Providing excellent customer service using various contact methods (phone, email, in-person)
- Processing bankruptcy filings for residential and commercial utility accounts
- Billing error corrections
- Public records requests
- Providing escrow payoffs to title companies and lien quotes to property buyers
- Processing payments
- Assisting customers with utility assistance applications from intake through processing
- Running reports using Excel related to utility assistance programs
Customer Service Representative
Waste Connections Inc
03.2018 - 01.2019
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Met customer call guidelines for service levels, handle time and productivity.
Office Manager
Hair Shop Northwest LLC
01.2012 - 01.2018
- Daily operations
- Assisting customers with purchases
- Inventory management
- Preparation of tax documents
- Payroll
- Shipping/logistics
- Accounts Receivable
Education
High School Diploma -
Stadium High School
Tacoma, WA Business Administration And Management
Western Governors University
Salt Lake City, UT06-2028
Skills
- Community Outreach
- Task Coordination
- Analytical Problem Solving
- Operational Efficiency
- Clear Interpersonal Communication
- Client Support
- Microsoft Office Proficiency
- SAP Proficiency
- Experienced in Zendesk
- Salesforce Proficiency
Accomplishments
Working with the Community Connection Leadership Team at Tacoma Public Utilities, we helped to raise $160,000.00 in 2023 and again in 2024 for United Way of Pierce County. This went to help with providing resources to lift families in my community out of poverty.
Affiliations
- Tacoma Public Utilities
- Community Connections Leadership Team
Timeline
Customer Service Representative
Tacoma Public Utilities
01.2019 - Current
Customer Service Representative
Waste Connections Inc
03.2018 - 01.2019
Office Manager
Hair Shop Northwest LLC
01.2012 - 01.2018
High School Diploma -
Stadium High School
Business Administration And Management
Western Governors University
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