Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madeline Santos-Martz

Hills

Summary

Dynamic retail professional with a proven track record at Bath & Body Works, excelling in customer service and cash handling. Recognized for enhancing checkout efficiency and fostering team performance through effective training and mentoring. Adept at product merchandising, driving sales, and creating positive shopping experiences in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Seasonal Associate / Key Holder

Theisen's
06.2024 - Current
  • Assisted in maintaining store organization and cleanliness to enhance customer experience.
  • Supported management during inventory counts, ensuring accuracy of stock levels.
  • Learned and operated point-of-sale systems to facilitate efficient transactions.
  • Engaged with customers, providing product knowledge and addressing inquiries effectively.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Streamlined opening and closing procedures as integral member of store staff.

Cashier Team Lead/Sales Associate

Bath & Body Works
11.2022 - 06.2024
  • Streamlined checkout processes by implementing improved workflow strategies, reducing wait times for customers.
  • Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
  • Collaborated with management to develop promotional displays, driving sales during peak shopping periods.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.

Education

Regina Catholic Education Center
Iowa City, IA
05-2022

Skills

  • Customer service
  • Cash handling
  • Training and mentoring
  • Adaptable to changing demands

Timeline

Seasonal Associate / Key Holder

Theisen's
06.2024 - Current

Cashier Team Lead/Sales Associate

Bath & Body Works
11.2022 - 06.2024

Regina Catholic Education Center

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