Madeline Shiflett
Stuart,Florida
Summary
Resourceful and adaptable professional with hands-on experience in guest engagement, marine-based performance, youth leadership, retail, and fast-paced service environments. Skilled at creating positive interactions through meet‑and‑greets, guided experiences, and high-energy performance work, including roles in many different environments. Known for staying calm, organized, and safety‑focused while managing diverse tasks and audiences. Brings strong communication, quick learning, and a reliable work ethic that translates smoothly across different industries. Consistently recognized for being the person who can step into new responsibilities, pick things up fast, and deliver high-quality results wherever needed.
Overview
5
5
years of professional experience
Work History
Marine Guide
Caicos Tours
Providenciales , None
09.2025 - 10.2026
- Educated guests on local marine life, ecosystems, and conservation practices through clear, engaging explanations.
- Led guided tours aboard the semisubmersible, ensuring visitors understood safety procedures and felt comfortable throughout the experience.
- Interacted warmly with guests, answering questions, sharing facts, and creating an enjoyable, informative atmosphere.
- Monitored surroundings on deck to ensure safety of guests and crew.
- Assisted with line management, boarding, and boat operations to maintain smooth guest flow and timely departures.
- Collaborated closely with captain to coordinate tour timing, guest transitions, and educational segments.
- Adapted communication style for audiences, from families and children to tourists and marine‑life enthusiasts.
- Maintained a professional, approachable presence that encouraged guest engagement and enhanced overall tour satisfaction.
- Contributed ideas to improve tour structure, educational content, and guest interaction opportunities.
Performance Mermaid
Caicos Tours
Providenciales , None
09.2025 - 10.2026
- Delivered engaging, immersive character performances while swimming around a semisubmersible vessel to enhance guest experience.
- Facilitated engaging meet‑and‑greets with visitors, fostering high energy and a welcoming atmosphere during each interaction.
- Demonstrated strong water safety awareness and physical endurance during extended swim sessions.
- Adapted performance style to different audiences, ensuring memorable experiences for children, families, and event attendees.
- Collaborated with crew and event staff to coordinate timing, positioning, and guest flow for smooth performance operations.
- Ensured character quality and brand standards by meticulously maintaining costume, props, and appearance.
- Provided friendly, attentive engagement during photo opportunities, conversations, and interactive moments with guests.
- Responded quickly and professionally to unexpected situations in and around the water, ensuring a safe and enjoyable environment.
- Proposed innovative ideas to enhance show flow, guest interaction, and overall entertainment experience.
1st Mate/Server
Caicos Tours
Providenciales , none
08.2025 - 10.2026
- Supported captain with passenger boarding and docking on Caicos Tours vessels.
- Secured lines, fenders, and deck gear during departures and arrivals.
- Delivered safety briefings and life jacket instructions to guests.
- Monitored weather, sea conditions, and navigation updates during tours.
- Cleaned decks, cabins, and common areas before and after trips.
- Prepared snorkeling gear, coolers, and tour supplies for daily outings.
- Answered guest questions with friendly service and clear tour guidance.
- Responded to emergencies and followed marine safety procedures.
- Maintained safe and efficient vessel navigation.
- Prepared voyage plans according to instructions from captain.
- Welcomed tour guests and presented menu options during Caicos Tours.
- Recorded food and beverage orders with careful attention to guest requests.
- Delivered meals and drinks promptly to the table.
- Refilled beverages and checked tables for guest comfort throughout service.
- Prepared dining areas with clean settings, utensils, and table supplies.
- Delivered excellent customer service to support guest satisfaction.
- Greeted customers, answered questions, and recommended specials to support sales.
- Entertained guests and engaged in conversation throughout tour while mixing drinks and serving food.
- Guided snorkeling guests through reefs and guided land-based excursions.
Retail Associate
Ocean Magic Surf
Jupiter, Florida
12.2023 - 10.2025
- Helped customers choose surf gear based on Ocean Magic Surf product needs.
- Handled sales returns and exchanges through POS system.
- Restocked apparel, surf accessories, and seasonal display fixtures.
- Folded, tagged, and organized merchandise on sales floor.
- Answered questions about boards, clothing, and beach gear.
- Supported fitting room service and kept racks neat and stocked.
- Cleaned sales areas and followed Ocean Magic Surf presentation standards.
- Maintained store cleanliness by sweeping floors, dusting surfaces, emptying trash cans, and mopping spills.
- Kept a friendly, outgoing attitude to support a positive work environment and customer loyalty.
- Completed daily opening and closing tasks, including setting up displays, cleaning shelves, and counting money.
- Greeted customers, identified needs, and provided product selection support.
- Operated cash register through POS system and processed sales and returns.
- Stayed calm and used strong problem-solving and interpersonal skills to resolve conflicts.
- Helped organize special events to promote sales.
Gelato Server
Mattys Gelato
Hobe Sound, Florida
08.2024 - 12.2024
- Served gelato cups and cones to guests at Matty's Gelato
- Recommended flavors and toppings based on guest preferences
- Prepared gelato displays and organized flavor cases for service
- Maintained clean counters, scoops, and serving stations
- Handled cash register orders and processed payments
- Refilled napkins, spoons, and serving supplies during rush periods
- Followed food safety standards for storage and handling at Mattys Gelato
- Greeted customers and provided exceptional customer service.
- Resolved customer complaints in a professional manner.
- Assisted in the preparation of gelato flavors, toppings, and sauces.
- Regularly checked temperatures of freezers to ensure quality control was maintained.
- Prepared orders quickly and correctly according to customer requests.
- Prepared fresh gelato by following precise recipes, measuring ingredients accurately, and maintaining consistent product quality.
Teacher's Assistant
Southern Dance Studios
Boynton Beach, Florida
08.2021 - 08.2023
- Supported instructors during ballet, tap, and jazz classes at Southern Dance Studios.
- Prepared studio spaces and checked equipment before daily dance sessions.
- Assisted students with warmups, stretches, and basic technique corrections.
- Monitored class flow and maintained student focus during rehearsals.
- Organized dance supplies, costumes, and studio materials for Southern Dance Studios.
- Guided new students through studio routines, rules, and class expectations.
- Assisted with recital setup, backstage support, and performance-day coordination.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Contributed to a positive, educational setting by delivering gentle discipline and promoting student success.
- Instructed students in choreography and recital routines, ensuring they felt confident and performance‑ready.
Camp Counselor
YWAM
Lindale, Texas
06.2023 - 07.2023
- Led cabin groups during YWAM camp sessions and daily schedules.
- Supervised youth activities, games, and recreational programs with care.
- Modeled YWAM values through mentoring, encouragement, and faith-based support.
- Enforced safety rules during waterfront, outdoor, and cabin routines.
- Assisted campers with behavior guidance, conflict resolution, and emotional support.
- Coordinated meal times, cleanup duties, and camp transitions with staff.
- Prepared activity areas, supplies, and equipment for scheduled programs.
- Communicated camper needs and concerns with YWAM leadership and parents.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining a safe environment.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Established and built relationships with campers to ease fears in a new environment.
- Coordinated and led group activities for campers and counselors.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
Education
High School Diploma -
Home School
Ho05-2025
Skills
- Tour interpretation and guidance
- Guest relations and crowd management
- Event coordination and public speaking
- Situational awareness and conflict resolution
- Outdoor survival skills and artistic talent
- Effective storytelling and engaging personality
- Expert communication and creative solutions
- Team building and customer engagement
- Client support and food sales
- Training and mentoring with strong work ethic
- Time management and adaptability
- Goal orientation and persuasion skills
- Digital media proficiency and business acumen
- Creative solutions
- Team building
- Customer engagement
- Answering client questions
- Food and beverage sales
- Training and mentoring
- Work Ethic
- Time Management
- Adaptability
- Goal Oriented
- Persuasion
- Digital Media Proficiency
- Business Acumen
Timeline
Marine Guide
Caicos Tours
09.2025 - 10.2026
Performance Mermaid
Caicos Tours
09.2025 - 10.2026
1st Mate/Server
Caicos Tours
08.2025 - 10.2026
Gelato Server
Mattys Gelato
08.2024 - 12.2024
Retail Associate
Ocean Magic Surf
12.2023 - 10.2025
Camp Counselor
YWAM
06.2023 - 07.2023
Teacher's Assistant
Southern Dance Studios
08.2021 - 08.2023
High School Diploma -
Home School