Madeline Shopshire
Osterville,USA
Summary
Results-driven account manager with over a decade of experience managing client relationships and driving customer satisfaction. Proven ability to lead cross-functional teams, streamline project processes, and enhance client retention rates while maintaining exceptional attention to detail.
Overview
8
8
years of professional experience
Work History
Account Manager
Signature Athletics
09.2025 - Current
- Managed day-to-day relationships with assigned client accounts while delivering a five-star customer experience throughout every stage of the account life cycle.
- Lead kick off meetings, provide ongoing client updates, and proactively identify solutions to ensure clients' satisfaction and retention.
- Monitor account performance, communicate progress through weekly reporting, and maintain organized documentation of all customer interactions.
- Identify upselling opportunities, assist with renewals, and generated referrals for sales team, contributing to overall business growth.
- Utilized HubSpot CRM to track customer communications, manage project timelines, and maintain account data, ensuring consistent deadline adherence.
- Coordinate with sales, design, operations, and production teams to successfully launch client projects from onboarding through completion.
- Prioritize multiple projects simultaneously while maintaining exceptional attention to detail and responsiveness.
- Built strong relationships with coaches, program directors, and organizational leaders, fostering long-term account success.
Store Manager
Boarding House Cape Cod
Hyannis, USA
03.2021 - 09.2025
- Managed all daily retail operations including inventory control, payroll, scheduling, cash management, and store performance.
- Recruited, trained, coached, and supervised employees while fostering a positive, high-performing team culture.
- Maintained high operational standards while consistently delivering exceptional customer service.
- Developed weekly staff schedules, ensuring optimal staffing levels for peak seasonal operations.
- Led merchandising initiatives that enhanced product presentation and elevated customer experience.
- Managed vendor relationships and attended industry trade shows to identify new products and purchasing opportunities.
- Created and managed social media content to boost brand engagement and raise customer awareness.
Landscape Crew Leader
Jensen Landscape
West Barnstable, USA
09.2018 - 03.2021
- Supervised daily operations and coordinated work assignments, enhancing crew efficiency and workflow.
- Trained and mentored crew members, fostering skill development while upholding safety standards.
- Operated commercial landscaping equipment safely and efficiently.
- Maintained organized and safe job sites, ensuring completion aligned with client expectations.
- Managed project timelines, completed reports, and maintained accurate timesheets.
Education
B.S. - Business Management
Franklin Pierce University
Rindge, NH05-2015
Skills
- Account Management
- Client Relationship Management
- Business Development
- Customer Retention
- HubSpot CRM
- Cross-Functional Collaboration
- Process Improvement
- Inventory and Operations Management
- Team Leadership
- Training development
- Google Workspace
- Microsoft Office Suite
- Time Management
- Communication skills
Affiliations
- Volunteer Assistant Coach- St. Michael's University Women's Lacrosse 2018
Timeline
Account Manager
Signature Athletics
09.2025 - Current
Store Manager
Boarding House Cape Cod
03.2021 - 09.2025
Landscape Crew Leader
Jensen Landscape
09.2018 - 03.2021
B.S. - Business Management
Franklin Pierce University