Madeline Soto

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Maintained/Monitored KPI's to efficiently Maintain overall success, and drive sales in the store.
• Rotated merchandise and displays to feature new products and promotions.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Answered customer questions about hours, seating, and menu information.
• Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took initial drink orders and relayed information to wait or bar staff.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Completed daily side work and opening and closing duties without fail.
• Managed high volumes of customers efficiantly

Busser:

• Organized and cleaned assigned sections by sanitizing, cleaning, and resetting tables all while also maintaining a clean bus station.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Trained new staff in bussing and cleaning procedures.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Hostess:

• Provided patrons with estimated waiting times during peak service hours.
• Seated patrons based on guest preferences and seating availability.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.