MADELINE SPALLINO
Maurice,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery, diamond, gemstones, and their quality, as well as cut and settings.
Overview
5
5
years of professional experience
Work History
CORPORATE DISPATCHER
WAITR INC
Lafayette, LA
05.2021 - 08.2022
- Utilize advanced dispatch software to assign delivery orders to drivers, optimizing routes for efficiency and minimizing delivery times.
- Monitor real-time tracking of deliveries, proactively addressing any delays or issues to ensure on-time order arrivals.
- Maintain open channels of communication with drivers, providing route guidance, addressing concerns, and resolving issues promptly.
- Execute contingency plans during peak hours or unforeseen circumstances, ensuring minimal disruptions to service.
SALESPERSON
ABRYAN’S JEWELERS
Lafayette, LA
12.2017 - 05.2021
- Greet and engage customers with a warm and friendly demeanor, creating a welcoming atmosphere in the store.
- Build strong customer relationships by actively listening to clients' preferences and providing personalized jewelry recommendations.
- Demonstrate expert product knowledge, explaining the intricate details and qualities of various jewelry pieces to customers.
- Collaborate with the design team to create custom jewelry pieces tailored to individual customer requests.
- Handle customer inquiries, concerns, and requests professionally, ensuring a positive shopping experience.
Education
HIGH SCHOOL DIPLOMA -
NORTH VERMILION HIGH SCHOOL
Maurice, LA05.2016
Skills
- Deep understanding of various types of jewelry, including gemstones, metals, and design techniques
- Visual merchandising and display arrangement
- Proficient in using point-of-sale (POS) systems
- Strong communication skills, both verbal and written, with the ability to convey technical details in an understandable manner
- Proficient in dispatch software and GPS tracking tools for efficient order assignment and route optimization
- Exceptional multitasking and organizational skills in a high-volume, fast-paced environment
- Ability to remain calm and composed under pressure while making quick decisions to ensure smooth operations
- Team collaboration and interpersonal skills for effective communication with cross-functional teams
- Problem-solving and critical-thinking abilities to address challenges in real-time
Timeline
CORPORATE DISPATCHER
WAITR INC
05.2021 - 08.2022
SALESPERSON
ABRYAN’S JEWELERS
12.2017 - 05.2021
HIGH SCHOOL DIPLOMA -
NORTH VERMILION HIGH SCHOOL