Summary
Overview
Work History
Education
Skills
Timeline
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MADELINE SPALLINO

Maurice,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery, diamond, gemstones, and their quality, as well as cut and settings.

Overview

5
5
years of professional experience

Work History

CORPORATE DISPATCHER

WAITR INC
05.2021 - 08.2022
  • Utilize advanced dispatch software to assign delivery orders to drivers, optimizing routes for efficiency and minimizing delivery times.
  • Monitor real-time tracking of deliveries, proactively addressing any delays or issues to ensure on-time order arrivals.
  • Maintain open channels of communication with drivers, providing route guidance, addressing concerns, and resolving issues promptly.
  • Execute contingency plans during peak hours or unforeseen circumstances, ensuring minimal disruptions to service.

SALESPERSON

ABRYAN’S JEWELERS
12.2017 - 05.2021
  • Greet and engage customers with a warm and friendly demeanor, creating a welcoming atmosphere in the store.
  • Build strong customer relationships by actively listening to clients' preferences and providing personalized jewelry recommendations.
  • Demonstrate expert product knowledge, explaining the intricate details and qualities of various jewelry pieces to customers.
  • Collaborate with the design team to create custom jewelry pieces tailored to individual customer requests.
  • Handle customer inquiries, concerns, and requests professionally, ensuring a positive shopping experience.

Education

HIGH SCHOOL DIPLOMA -

NORTH VERMILION HIGH SCHOOL
Maurice, LA
05.2016

Skills

  • Deep understanding of various types of jewelry, including gemstones, metals, and design techniques
  • Visual merchandising and display arrangement
  • Proficient in using point-of-sale (POS) systems
  • Strong communication skills, both verbal and written, with the ability to convey technical details in an understandable manner
  • Proficient in dispatch software and GPS tracking tools for efficient order assignment and route optimization
  • Exceptional multitasking and organizational skills in a high-volume, fast-paced environment
  • Ability to remain calm and composed under pressure while making quick decisions to ensure smooth operations
  • Team collaboration and interpersonal skills for effective communication with cross-functional teams
  • Problem-solving and critical-thinking abilities to address challenges in real-time

Timeline

CORPORATE DISPATCHER

WAITR INC
05.2021 - 08.2022

SALESPERSON

ABRYAN’S JEWELERS
12.2017 - 05.2021

HIGH SCHOOL DIPLOMA -

NORTH VERMILION HIGH SCHOOL

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MADELINE SPALLINO