Madeline Sparks
Supervisor
St Louis,MO
Summary
Driven professional with extensive experience at City Museum, specializing in staff training, development, and team leadership, now pursuing a career in forensic science informed by a strong educational background in psychology and forensic science. Proven track record in fostering a collaborative team environment and leading teams to achieve high performance. Skilled in data analysis and verbal communication, consistently delivering results through effective problem-solving, meticulous attention to detail, and strong team supervision. Committed to applying forensic education and experience to contribute to public safety and justice, while maintaining high standards of customer satisfaction and operational excellence.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Retail Supervisor
City Museum
07.2024 - Current
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Fostered a positive work environment with open communication channels.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Supervised approximately 7 team members per shift.
Retail Team Lead
City Museum
06.2022 - 07.2024
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Evaluated employee performance regularly through observation and feedback discussions to promote continuous improvement.
- Streamlined inventory management processes by organizing stockroom procedures and optimizing product placement on the sales floor.
- Conducted thorough staff training sessions on new products, promotions, policies, or procedures to ensure consistent knowledge across the team.
- Utilized problem-solving skills to reduce or eliminate conflict.
Retail Team Member
City Museum
06.2021 - 06.2022
- Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
- Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
- Played an integral role in the success of special events such as holiday sales or promotions, coordinating logistics alongside management teams.
- Supported management in inventory control tasks, accurately tallying stock levels and reporting discrepancies for timely resolution.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Psychology
Saint Louis University
St. Louis, MO 08.2019 - 05.2023
Skills
Data Analysis
Data Visualization and Presentations
Microsoft Word
Microsoft Excel
Verbal Communication
Problem-Solving
Team Supervision
Team Work and Collaboration
Staff Training and Development
Timeline
Retail Supervisor
City Museum
07.2024 - Current
Retail Team Lead
City Museum
06.2022 - 07.2024
Retail Team Member
City Museum
06.2021 - 06.2022
Bachelor of Science - Psychology
Saint Louis University
08.2019 - 05.2023
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